Mytapscore Reviews

So good to be treated so well in this busy world

We live in a very remote community in the far north where anything can happen during the winter Sometimes mail delivery vehicles won t start including planes Mail piles up creating major backlogs In the rush to clear everything small packages can get overlooked We had just such conditions right while I was expecting a shipment from SimpleLabs and my order stalled somewhere across the north The tracking showed no activity for a long time and SimpleLabs just stepped up and were preparing to ship me a new order free of charge I just received the new shipping information from them and my order showed up at the local post office I was just able to contact them in time before the dropped off the new order Communication with this company and their cheerful help has been excellent all the way I will be recommending them to everyone else who needs this kind of service in this community

Great Company

They found things in my water that I had no idea would be there and they recommended a filter to help Exceptional customer service I used their chat feature and was immediately connected to a water engineer who was able to answer all of my questions VERY thoroughly I ve used other labs in the past and this is more affordable AND the reports are so much better I ve tested by water wtih Tap Score twice and I couldn t recommend them enough

Easy Effective

This was an easy way to test the water in an older home we recently purchased It flagged some issues with our plumbing and also provided us with the tools to speak with our local water utility about potentially upgrading our service line

Highly recommend Tap Score

There are many well water test companies kits out there And I have used many of these different companies I switched to Tap Score after reading many positive reviews I only use Tap Score now What I like about this company is their customer service They are way more responsive than anyone else I have used I have had many questions about my test results for my home well over the years including what sort of treatment plans I might need or not need and they provide live support with honest feedback If the representative can t answer all of my questions they connect me with the lead lab scientist who provides even more in depth answers and solutions And you can tell they spend time on the personalized responses they give to me These are not just generic generated responses This type of customer service is hard to come by Highly recommend

Satisfied customer

I had a great experience from my first call to the sample collection and to the results report I will use them again for any future testing needed

All Around Wonderful Experience

The tests are so user friendly - easy and straightforward to collect The test result briefs are thorough and take what can be complex environmental and chemical issues and make them very easy to understand On top of that their customer service is fantastic I had some follow up questions re understanding my test results and treatment options and Robin was thorough friendly patient and so incredibly knowledgeable Instead of freaking out about contaminants in my water I left the conversation feeling empowered to find the right solution Furthermore their unbiased recommendations on treatment made me feel like I was getting the best possible insight into solutions instead of just being sold something by a water treatment company Can t recommend more highly

Outstanding in every way

Hands down one of the most solid companies I have ever had the pleasure working with The response time was faster and more thorough than any online experience I have ever had Johnny was extraordinary in his feedback all the way through and even after the fact I would recommend this company all the way

Clear and comprehensive report

Our lab test only took 5 days The report was clear and comprehensive They even provide remedies We were hoping for better test results but at least now we know what we are drinking We now know there is something to be addressed The customer service was exceptional

Recommend

The process was easy and very efficient The website is user friendly and I was able to share my report with people The customer service Kelly specifically was very helpful with my water retrieval questions and after figuring out the next step with my results I appreciated the different ratings on my results federal guidelines EPA etc I have installed and whole house water filter and will repeat another test with Tapscore in a few weeks