Nationaltoolhire Reviews

Cowboy outfit avoid

Cowboy outfit avoid Why would any reputable business drop off dangerous machinery without any instructions or health and safety advice I ordered a petrol disc cutter and cement mixer The chap dropped the items in my garden and was gone He knew nothing about how to operate the disc cutter and neither did customer service who I called who were completely inept I couldn t use the disc cutter they didn t give a s t Ordered again second chance The driver dropped the tressels and scaffolding boards literally in the street Refused to bring them in despite my concerns about them being stolen They subcontracted the job which they didn t tell me about which increases the price Don t waste your time with this money grabbing unprofessional outfit There are loads of other reputable tool hire companies who pride themselves on good customer service this is not one

Do not use National tool hire

Do not use National tool hire use any other company other than this one They arrange a date to pick up hired equipment fail to arrive on the day Then arrive the following week when no one is at home then charge you for a failed pick up Customer service rarely pick up the phone if at all It appears an easy way to charge customers extra when they fail to pick up their equipment on arranged day and then charge you when they arrive days later while you re at work Eventually they turned up unannounced at 7 30am to take equipment away Text message telling me of their pick up time arrived after they had gone Avoid National tool hire

Do not use

Do not use it is a scam They will take your money and get a local company to hire out the items They will then keep your deposit for no reason and when you chase it via their chat bot just get a dismissive one line reply after waiting a long time Also had to cancel credit card as others have stated they can take more money if they feel like it

They don t know what they are hiring out - DONT USE

Similar complaints to other it would seem Hire locally if you can this company does not care about customer safety or customer service We hired a scaffold which cam with 2 ends that were shorter than on the invoice We were told we should still be able to reach the same heights I reiterated to the company that this was not safely possible but they do not care We had the scaffold for a week for 5 days we tried to get replacement parts No joy No refund DO NOT use this company if you have any issues they won t help

Absolutely shocking service

Absolutely shocking service from these charlatans Ordered a sander for hire at 9am this morning and paid for same day collection for 2 days hire They are impossible to deal with unhelpful and unwilling to actually do anything Many calls to them to find out where our same day collection was going to be from and when only to receive a message 7hrs later at 4pm to say a sander had been allocated Called the hire firm and they told us they were shutting in 5mins and we will have to collect tomorrow morning Absolutely livid is beyond words We have wasted a day now already but the hire firm also told us we have to return the sander the same day We ordered and paid for 2days hire Collect Monday return Wednesday Not same day collect return This is not acceptable We have had to spend all day on the phone begging these idiots to do their job Finally after hours wasted we may be offered a full refund on hold at 17 12pm probably going to get cut off for the last and final time today you get fobbed off cut off told they will call you back basically we ve been lied to all day and I m not holding my breath about a refund as it seems like a very convoluted process designed to suck your will to live right out of you but please beware and put your money else where It may be too late for me and will have to kiss goodbye to my 250 This is a company who make it seem like they have lots of local branches with good availability of equipment with same day delivery collection but they are just ringing round other hire companies and offering them the job as a brokerage I could have should have done that myself this morning picked up the sander done the job in all this time Never will I use this company again Disgusting I wish I could give them a minus star rating

Absolutely shocking for a company paid

Absolutely shocking for a company paid 550 for a bumpa hoist which never turned up and still trying to get my money back a month later avoid at all cost

Absolute S T company

Absolute S T company Do not use at all Phoned customer service who was going to call me back 20 mins later with info I needed 2 hours later and no call back I called the hire centre myself as they use local hire centres to deliver the items Fortunately the company phone number was on the item I had hired This hire company were brilliant As for national tool hire Complete bunch of ar es and never again In future I will go direct to the company that supplied me in the first place Brandon hire is the company they are really really good

Do Not Use

Terrible terrible terrible They never collected it on the day they were supposed to even though we stayed in all day We ve been trying to call them today and nothing I ve been on hold nearly half an hour and nothing We don t have a tool hiring company around here so we went with these for ease so we thought It s certainly not ease at all just stress as we re both back at work next week and won t be at home for when they decide to turn up I guess I ll still hold the line and see if I can get through and if not go through the same rigmarole on Monday when I m at work and should be working What an absolute ridiculous company Never again

DO NOT HIRE

DO NOT HIREif you want to hire go to smaller hire shops with real people whilst I understand HIRE agreements I think a bit of compassion for someone who has had a back injury is down to the person on the end of the phone This time round I got Jake who didn t really care for my injury and just wanted to hit me with charges rather than move the date of hire by one week don t expect any kind of humans when dealing with national tool hire Should they try any other funny business I will be updating my review