Northcountryfire Reviews

Nick was the BEST

Your customer service person Nick was extremely helpful with recommendations on the proper Direct Vent Insert for our sons Xmas Nick made our experience so easy His recommendations and discounts are truly appreciated Please express our sincere appreciation for his support Mike Terry Mohawk

Best service ever

It s been years since I haven t received such a nice treatment when purchasing anything Bevin was great in supporting me deciding the best alternative for my new house in Colorado

Their where GREAT the fireplace

Their where GREAT the fireplace Came in has said and I had a screen damage and they replaced it immediately

Excellent

Excellent Nick helped me find the right gas fireplace insert Knowledge was superb and great price Ease and communication in the whole process is 5 star My unit is on the way and I am so excited

They called me right away noticing a

They called me right away noticing a size discrepancy in the parts that I ordered Made the correction and gave the the size difference refund Much appreciated

Need item by a certain date

Need item by a certain date They have offered to note this on the order to hopefully get it to me in time I hope it works They also knew all about my inquiry from a chat online I had earlier Very good service UPDATE- Well they delivered today Literally Item was just dropped off to me EXCELLANT SERVICE Thank you very much

North Country Fire provides exceptional service and pricing

North Country Fire was very professional and friendly in providing the quote for our fireplace and answering all of our questions Nick Price in particular went above and beyond in following up with responses to our many requests and gave us a very good price for our fireplace package Highly recommended for exceptional customer service and support

Fast and timely answer and were very

Fast and timely answer and were very helpful ordered what I needed and they are shipping it

Bevin was very knowledgeable

Bevin was very knowledgeable helpful and returned my phone calls several times Helped me with info on several fireplaces and got one ordered