1 star because you cant give 0
It is a scam run away never get a contract or you will regret it when you decide to cancel the subscription I left Germany and the agent explained me how to return the rooter scanning the QR code and then sending it via dhl I did exactly as they said following their protocol I am outside Germany and they say they never received the rooter from DHL I have the receipt from dhl still Every month they send me different bill for it When we speak and explain the situation they say they will open a ticket I have probably had 100 calls with their customer support Every agent say the exact opposite thing One said your account is closed but why they keep billing me every month Apparently i am hiring a layer and will fight o2 They are very sneaky and will do their best to charge you as much as possible i never in my life had a worse experience with other operator and i lived in 8 countries Never ever get anything beside prepaid with this scammers
Shekhana A
N/A
Terrible service
1 star because you cant give 0 Kind of matching with the quality of data
Spoorthy Maringanti
N/A
I am extremely disappointed with their service
Terrible service today I finally decided that O2 is not good at all The stupid site where you have to extend your contract doesn t work it s refreshing all the time and the live chat and customer supports of any kind doesn t work says System fehler Also their offers are scam better buy some devices on other places because it s cheaper 200-300 hunder euros
Musa Mustapha Dayekh
N/A
If I can give 0 I would give 0
I am extremely disappointed with o2 de s handling of contract cancellations I specifically chose a monthly contract and paid extra for the flexibility to cancel it easily but the reality is far from simple Despite their promises the process is riddled with unnecessary roadblocks designed to frustrate customers and keep them paying Firstly they refuse to cancel contracts in-store forcing you to rely on their online system However the online cancellation process is intentionally complicated Even if you submit the form correctly they seem to find minor arbitrary issues to reject your request ensuring they can continue charging you To make matters worse they only send critical updates via SMS instead of email which can easily be missed especially if you re using a data-only plan in a modem It feels like they deliberately choose the least reliable method of communication to create more hurdles If you re looking for flexibility and transparency I strongly advise you to avoid o2 de Their practices are misleading untrustworthy and exploitative I deeply regret signing up with them save yourself the headache and choose another provider
Ilkin
N/A
They manipulate their customers by
If I can give 0 I would give 0 They have one of the worst services possible in germany first they call me because I was their longest customer and to offer me some discount of I take a new sim contract and that I can import my old number within 24 hours but now if I call them after a month because number was not changed and it s important that I have my old number with me their response is that I have to keep 2 contracts and 2 sims even if I don t need them and that number importing was not applicable and it s very stupid because I called them at least twice before that and they kept telling me that I have to just wait and importing is in process and I find all this extremely dumb and that O2 people are bunch of thieves and their customer Service is a nightmare every time new person comes up with new rules
Brad
N/A
Worst Customer Service
They manipulate their customers by offering specific prices but when you subscribe you will be surprised by another higher price without making it clear from the beginning Moreover their customer service are totally unprofessional and superficial
Timo Bostedtlol
N/A
Beware of these thieves they manipulate you to sign contracts
Worst Customer Service I ve never encountered such poor customer treatment I cannot recommend O2 as a provider to anyone I had a two-year contract for a SIM card but when my phone broke I asked to update my contract and include a new mobile phone To my surprise they told me I d need to sign a separate contract for the phone How does it make sense to pay for two separate contracts with the same provider O2 seems only interested in taking your money There s no proper consultation or support What s even more disappointing is that they seem to take advantage of newcomers Save yourself the trouble stay far away from O2
Silvi Sinanaj
N/A
22 min waiting on the phone waiting for
One of the worst experiences I had was with this stupid service They call you saying that they have better offers for you because you were their long term customer and said that I can import my old number and keep using it and now after many calls they did not import my number and kept saying it will be done soon but nothing worked they did not do anything and now they are saying that I need to have 2 sim contracts which I don t need Making the new contract was done in 5 minutes via a phone call but to cancel it we need to make so many calls to their customer service and Everytime a new employee comes up with a new rule and we were still unsuccessful in cancelling the contract which they kept it till 2026 without my consent They just want to tire you out and manipulate you into using their services but wont cancel your contract Even 2 weeks ago we called and employee said that the contract has been cancelled auccesfully but when we called them last week they said it was not cancelled This is beyond stealing innocent people money They are the worst and beware of them never sign a contract with them because you will never be able to get out of it
Varun Sebastian
N/A
O2 scammed me
22 min waiting on the phone waiting for anyone to answer me i was convinced sign a new contract and that they can port my line to another line without loosing my number its been a month now
Quique Albert
N/A
Terrible experience
I had a contract for me and my wife for more than 3 years At some point I got an offer by phone from O2 service personnel They knew I m a customer and they offered me a new contract because it will be cheaper than my existing one So I signed it Then I realised that they didn t cancel my previous contract I realised it after 14 days Now they refuse me to cancel one of the contracts I need to pay for 4 numbers for the full next year now THIS IS THE SCAM literally I close all the relations with them once the contracts are ended Never O2 again
