Odin's Hall - La Boutique N°1 de bijoux Vikings
Based on authentic user experiences
Mrs Nielsen
6740 reviews
N/A
1 year ago
Avoid
Last Update Because this company has had the audacity to try and challenge the authenticity of my purchase through TrustPilot in a sad attempt to have this review removed I have submitted the information they requested but I have also opted to update my review with how the jewellery is 6 months on something I d been meaning to do but had forgotten until their challenge so kindly reminded me The blue Jarl s Ring I ordered is in the trash as the cheap paste stone fell out after only a week I no longer wear the bracelet either as the hinge on the ring that closes the bracelet through the wolves mouths broke after about 2 5 months It is also worth noting that both items---and indeed just about everything on their site--- is widely available on Amazon and through other viking retailers at a fraction of the cost and all of it shipping from china This company is representing themselves fraudulently the buyer should most definitely beware I ordered a bracelet and a ring on the 6th of December because the website claimed it would be here before Xmas It s now Boxing Day and according to their own website it has not even shipped All attempts to contact the company have failed They do not respond to emails or queries through the website I have no idea if or when I will receive my items nor if I ever will at all These were Xmas gifts That I feel completely let down is a massive understatement Customer service is completely non-existent I would not shop here again and I am sorry I did in the first place I would avoid them if I were you EDIT As the owner has responded here and actually answered my questions about the delay I m amending my review and lifting from one star to three I understand that delays happen especially during these difficult times My issue has always been the complete lack of response and communication I asked on the websites chat function and a week later still had no reply I emailed twice in french and in english and got no reply I also messaged on Facebook and there s no reply there either So many messages unanswered As long as I know what s going on I m fine with waiting I would suggest the owner look into the functionality of the messaging system or evaluate whomever is responsible for it EDIT 2 Back to one star I messaged the company again both via email and the website as per the presidents reply here and of course got no reply What I did receive today however was a package posted from China The sender had a Chinese name and address This was not sent from a company in France which is what I expected from the About Us page on the website Disingenuous to say the least As for the jewellery It s reasonably good quality But the whole experience has left a sour taste in my mouth From misrepresentation of themselves to a total lack of customer service I would not shop with them again and cannot recommend them
Mr Garner
6740 reviews
N/A
1 year ago
A viking would be ashamed
A viking would be ashamed If I could give minus stars I would The Fenris bracelet arrived in a jiffy bag Not a wooden box Clasp is poor quality and will not last Just rubbish Received a reply from company via email 10 months later November offering replacement or refund Took the refund
Daniel Hetherington
6740 reviews
N/A
1 year ago
Missing Item Poor Customer Service
EDIT Instead of even attempting to assist a customer Odin s Hall decided to instead doubt the authenticity of my review through Trustpilot Again this is further proof that you SHOULD NOT buy from this company it is a total scam I ordered a Mjilnor Necklace from Odins Hall for Christmas for my father It arrived the day before Christmas which wasn t a massive deal but the fact it didn t even come with any sort of wooden box as advertised and only came in a cheap plastic packet was quite honestly a disappointment Considering this was the day before Christmas I did not have much time at all to find suitable packaging for the necklace Not to mention the quality of the necklace is not at all what I d expect for it s price feeling very cheaply made The company is in fact registered in France but I received the package from China is definitely not what I expected from the premium pricing on Odins Hall products I messaged their Support a few weeks ago and I ve yet to receive a reply Do not listen to their replies on reviews they do not reply in 48 Hours and they deliberately mislead their customers If you were affected by this misleading and malicious company I d advise for you to open a claim with your payment provider such as PayPal or your Bank and tell them your situation
Leon
6740 reviews
N/A
1 year ago
im very upset
yeah what should i say the product was promoted to be made of stainless steel it wasn t and they said the order contains a wooden box there wasn t a wooden box yeah what should i say i never buy there anymore
Jacqui Hyland
6740 reviews
N/A
1 year ago
This shop is terrible have been in
This shop is terrible have been in contact regarding two rings they say have been delivered ha not to me and post office can t trace tracking number either avoid at all costs This is a CON
Clw
6740 reviews
N/A
1 year ago
Terrible customer service - a total scam
I ordered a bracelet and a T-shirt for a birthday gift I took a while deliberating and when I placed the order I did not receive a confirmation email so I went back to my basket which was still full and paid again as I assumed my payment hadn t gone through I immediately contacted them to explain what had happened and if I had duplicated the order that one needed to be cancelled Customer service did not acknowledge a double order so I assumed it would be ok Product took a long time to arrive Lo and behold two weeks later the exact same package arrived again I checked my bank account and had not been refunded for the second Unwanted order Attempted to contact 5 6 times via email got one response asking for my order number to which I replied immediately Still awaiting a further response In the meantime the bracelet has snapped DO NOT SHOP HERE
Paul McMann
6740 reviews
N/A
1 year ago
Wrong sized hoodie received in wrong
Wrong sized hoodie received in wrong bag they will not send the right size but said I could keep the hoodie and offered a voucher for the price which would be deducted at pay point have requested a few times now for refund but they just put it off There are many reviews like mine on their own site they re obviously a fake site very untrustworthy
arjan sloot
6740 reviews
N/A
1 year ago
Had a 2 orders done in december
Had a 2 orders done in december Begin of feb 1 order came in after intensive mail contact the other one got send back to them they said So they said to repost it again Now it is march the package did not arrive They said we give a refund so they only refunded half of that order and now the support is unavaileble via mail for the rest of the refund amount
deividas sav
6740 reviews
N/A
1 year ago
Non existing customer support
Non existing customer support Apparently I missed a delivery even though it legit never arrived and now the parcel is stuck somewhere but I can t reschedule because the tracking service and courier won t let me there s no option to contact anyone After multiple attempts to contact the seller directly I m still waiting on a reply 2 weeks now hopeless stay away from this eshop
E Velichkova
6740 reviews
N/A
1 year ago
Can t contact for a return
After ordering a ring for a present and getting the ring I realized that it s too big so I decided to return it There is no return Information whatsoever so I wrote an E-Mail 7 days ago still no answer There is no phone number on the page so I m writing this review with the hope of getting an answer and information about the return policy how I can send the ring back and which address I should send it to Overall nothing wrong with the product but I couldn t reach anybody
