Officemonster Reviews

Great Service

Mia dealt with my issue professionally and promptly ensuring I was updated on each stage of the process Mia also checked in after the service to double check everything was in order

Excellent customer service

Excellent customer service from Mia when I emailed about an item I was waiting for which was out of stock She offered to send a more expensive replacement the next day at no extra cost then kept in touch to ensure it was delivered the next day

Kept informed

Although half my order was out of stock I was kept informed regularly and a refund has been arranged for one item as I needed it now not in a month Customer Service was easy to contact and responded in good time to my queries All goods were as described and I feel good value for money

Exemplary service

Having tried to source a headrest for my desk chair from three different companies without success I was put in touch with Laura at Office Monster The service I received was exemplary I was advised straightaway about stock availability and updated throughout when due to circumstances beyond their control the delivery of the item was delayed twice I was even offered the opportunity to cancel my order when a second delivery date was postponed I was contacted on the day the headrest was delivered to advise me that delivery was due It s a pity this level of service isn t provided by more companies Well done Laura

Great products great prices great customer service

Great products at great prices with a super fast turnaround Chuffed with the desk we bought - it really is fantastic quality and at an excellent price point If you want to measure a company s true customer service ability then you can normally tell how good they are when something goes wrong and how they react to it The main piece of my desk arrived with a scratch on it who knows where and how these things happen Email was duly sent and within literally minutes Jodie Naylor was on the case Having reported the issue on receipt of delivery very late on Monday afternoon to having the whole situation resolved by Wednesday morning new piece arrived old one taken away it s evident Office Monster are extremely customer driven Well done all round excellent comms during purchase and right the way through the minor hiccup first class service and Jodie is clearly an integral part of that team Nice one

Great Company to deal with

Great Company to deal with we made an error it what we thought we ordered and Laura Boydon was able to sort out the issue for me customer He was that impressed with the service ha ordered another set the correct detail this time

Office chair - good product and service

Ordered an office chair - great product Just some slight manufacturing markings on the arms - they were swiftly replaced and the customer service provided was nothing short of excellent so a big thanks to Laura for helping Would definitely use this company again

I have to post to inform everyone about

I have to post to inform everyone about the excellent support I received from Jodie in Customer Support In disassembling a desk at Xmas I misplaced all the nuts and bolts etc required to re-assemble the desk Jodie sent me a full replacement pack which she negotiated with the manufacturer to be free of charge within a week I cannot thank her enough

5 service

5 service I have spoken and dealt with several people while placing an order for a large amount of office furniture Not only when calling did it save us a large amount of money off our basket total but Georgia Durkin was able to make sure that all of our furniture was from the same range and was going to match I then also dealt with Laura Boydon who helped to give me a delivery window when tracking wasn t available from the courier She also then kept me updated and made sure we had received our order Great service from start to finish and I would not hesitate to order from them again