


Market research and PR surveys - OnePoll: Inspiring Human Insights
Based on authentic user experiences
Christine
6731 reviews
N/A
1 year ago
Quick response to my query
Quick response to my query with an explanation as to what had happened and what to do next and an unexpected but most appreciated follow up email letting me know I was successful in completing the task Thanks Rachel you are a credit to the company
Daniel Russell
6731 reviews
N/A
1 year ago
Been a OnePoll panellist for years love the variety of surveys and support when you need it
I first joined OnePoll many years ago as a panellist and it is easy to sign up and start earning points towards your 25 reward Sometimes there are lots of surveys and sometimes less but I enjoy taking part and the reward is an incentive and i often use the cash to have a treat for my family The website is straightforward to use and also the mobile app so you can always complete surveys when they come in When you need it support is there and Rachel in the team has been very prompt in replying and is fair and pleasant to deal with There are no hidden catches and the motives for the research are clearly stated I am happy to be part of One Poll community
Stewart
6731 reviews
N/A
1 year ago
To back up what others have said about
To back up what others have said about the recent rogue email Rachel Knight got back to me the same day and the issue was resolved I have had the occasional glitch previously with polls and likewise when I have reported these to Rachel she has been super efficient
Jasper
6731 reviews
N/A
1 year ago
IT problem immediate solution
Contacted them via email with an IT problem which I got an almost immediate reply with a number of solutions The first one worked Rachel Knight is excellent could not get better service
Kim
6731 reviews
N/A
1 year ago
Questions and concerns
Every time I have a question about onepoll com I get a response within a day of my inquiry Always always addresses all of my concerns and are very helpful and really super nice They are a great site with excellent member customer service
Jon Campbell
6731 reviews
N/A
1 year ago
Issue quickly and professionally resolved
Had an issue with payment redemption initially being rejected but this was resolved within 24 hours and very happy with the speed and professionalism in which this was handled I enjoy using one poll and look forward to continuing to do so in the future Thanks
Hinal Tanna
6731 reviews
N/A
1 year ago
Great app
The surveys are interesting short and vary in topics making them easy and fun to do The customer service is also great whenever you have any difficulty Rachel is always on hand and prompt at responding
John R
6731 reviews
N/A
1 year ago
Excellent customer service much better here than elsewhere
Firstly we need to accept that problems do and always will happen with surveys But here OnePoll have long proved to be extremely pro-active in their dealing with any problems that I ve found with surveys and better than that they do so extremely quickly and these days that is an increasingly rare thing with online customer services
Timothy Joule
6731 reviews
N/A
1 year ago
Great Customer Service - Always There to Help
I ve been a member of One Poll for several years completing their interesting short surveys on a regular basis Their very friendly panel support team always reply promptly with answers to any questions providing great customer service just like Rachel Knight did today in sorting out my redemption problem very quickly The rewards system works well so when you ve reached sufficient points it s easy to claim via PayPal or direct to your bank account It s a great way to use any spare time you may have by sharing your opinions in answering questions on a wide range of topics helping with market research and at the same time being rewarded for your time Highly recommended
Allan stewart
6731 reviews
N/A
1 year ago
Contacting One Poll
I had the need to contact one pill last week and my email was responded to by a very helpful Rachel Knight Her speedy response was very helpful and the content of the email was thoughtful supportive and resolved the issue Thanks go to Rachel for a wonderful job