Optumrx Reviews

I have never dealt with this level of

I have never dealt with this level of incompetency in my entire life Do not get your prescriptions filled here They have no idea what they are doing and they will confidently give you conflicting information

Optum is THE WORST

I agree with everything everybody else wrote I m on my 2nd day of an hours long calls Their software is broken The representatives are totally ignorant and can t help If they didn t have the best price on my medication I d have nothing to do with them If you can avoid using their services don t use them If you do be ready for hours and hours on the phone And my issue STILL isn t solved

They quit filling my Repatha

They quit filling my Repatha I was told my doctor did not complete the required paperwork My doctor has always filled out the paperwork before They are very capable and understand the procedure Optum Rx is used by United Healthcare insurance UnitedHealth also uses Well Med Another way to increase your co pay

OptumRx is absolutely TERRIBLE

OptumRx is absolutely TERRIBLE The pharmacy s this company partners with CVS and Fransiscan outpatient will not fill prescriptions in a timely manner and do not follow the doctors orders on the prescriptions This company has caused numerous difficulties through the past 2 decades that I have dealt with them Mail order prescriptions have been found on the side of the road beneath the mailbox medications have been miscounted and some prescriptions missing entirely I have called dozens of times for help in these matters to no avail Often I just go to the phamacy I choose to go to and pay out of pocket One time about 5 years ago I was able to get an override to go to see the pharmacist I prefer I recently requested to do this again and was told that it is not possible to go anywhere other than the pharmacies that don t follow doctors orders or cannot it s actually will not take care of refills in a timely manner This Company should be investigated for their unethical practices false representation of benefits and blatant fraud

OptumRX is horrible

OptumRX is horrible I had a prescription med that was mandated as zero copay but their software still required Prior Authorization paperwork They claimed the pharmacy is supposed to contact the MD but the pharmacy was clear there were no messages sent when the claim was processed I ve worked for PBMs so I know how to do their jobs The customer service agent was untrained and gave misinformation When I finally got a hold of the call center manger she made a series of false statements and never followed up I had to go to my employer to correct the problem Terrible customer service and faulty claims software make this company a train wreck Our benefits team at the office cancelled their service after so many complaints Benefits administrators please avoid them at all cost They are worse than MedImpact

Terrible company

Terrible company I ve called 6 times regarding not seeing my prescriptions online until they are already sent often too early or not needed to be refilled and I m unable to return them once shipped Customer service who constantly puts me on hold for extended periods suggests that I check back in a couple weeks and it will be resolved which of course it s not Since i can t contol my med shipping dates I m pulling all of my medications from this company and going back to a local pharmacy It s an inconvenience but easier than trying to deal with this lame company

Not what I signed up for

Not what I signed up for The service has deteriorated I had to call about billing issues ordering refiles And the latest is sending you to sites offering free gifts Not just one but multiple sites All I wanted was a refill on prescriptions Really disappointed

It is just not worth it Worst mail order Rx ever

The prices may be cheaper for prescriptions but the company is terrible Getting through to a human is very difficult and when you do get through it s clear that these are people overseas The CS reps are kind but it is very very difficult to understand their thick accents I have had so many issues getting prescriptions filled -- including their automations trying to refill prescriptions that are old outdated and that I stopped taking over a year ago I hate this company I ve used mail order Rx before and it was easy and excellent customer service OptumRx is none of that I m going back to local pharmacies