Pcsonline Reviews

My boy Lewis was cremated I was told he was going to be brought home today I m am disgusted horrified he was returned home by royal mail I m shocked and upset i was not told he was going to be return in such a shocking way im finding it difficult to cope with this and you should inform your griving customers of this action very shocking

Had my pets ashes back and they spelt her name wrong on the scatter box We were all very upset Messaged twice today No reply

My Mum booked an appointment on Wednesday for our beloved dog to be cremated on Friday We arrived for our appointment to find building work was been carried out We had not been advised about this when the appointment had been made When we arrived we went into the office and the building had been gutted and alot of builders inside My Mother and I were so confused we just stood there Then a woman approached us and very abruptly told us to get out and said what are you doing here I said for our dog to be cremated and she said well get outside as you cannot be in here because of Covid My Mother and I went outside and waited for around five minutes for her to come out We were both so confused that maybe we were in the wrong place Then a guy with a trolley came around the corner and just stood in the car park He did not speak to us then the woman came out and said were is the dog I said in the back of the car and the guy put her in the trolley Then the woman told us to say are farewells I asked her if we could have our pet taken to the Farewell Room which is mentioned on the web site and she said no because of Covid but I think because of the building work there isn t one We had to say goodbye to our pet in the car park in the cold and wet with both of these two watching us Not very personal The lady was clearly stressed and was very abrupt with us both the whole time There is no compassion and they are extremely unprofessional Our experience here was so upsetting and I really wish we had never gone here When we arrived home we talked about the distressing experience we both had and we decided to call the crematorium to collect our pet and take her somewhere else We spoke to the same lady we saw and she told us it was too late as our dog had already been cremated I told her of my concerns and we should have been told when we booked the appointment and she just continued to talk over me and would not listern to me I 100 do not recommended you take your beloved pet here They are totally unprofessional and have no empathy for your lose We were devastated to lose our pet but this has made the experience even sadder and the woman did not even apologise for our distressing time

The engraving on the urn plaque had really stupid mistakes One was the death date which was wrongly engraved a month in the future How can one even make a mistake like that Wasn t proof read at all For such a sensitive thing you d expect much higher standards And a word missing from the sentence It s so hurtful to receive an urn of your loved pet poorly done Makes you feel uncomfortable about the cremation service having not been trustworthy There should be no mistakes at all It s very stressful to think that you ll have to return your pet in the urn for the engraving to be corrected Once you have them back there s no way on earth you want to let go again On top of that when i called them about it they weren t apologetic and empathetic AT ALL So unprofessional No apologies No oh that shouldn t of happened in any business there would always automatically be apologies and compensation for irresponsible mistakes in the service so I m shocked there wasn t here Shows poor respect for the death of animals as i doubt this would happen with human burials I asked why it happened and they just said oh human error That s not good enough the person that did it should be fired and i should of had a refund to compensate for the stress and at the very least apologies which I didn t

After helpful initial phone communications we were absolutely disappointed in their service We agreed to pick up our beloved pet dog from the Northampton crematorium for private cremation elsewhere There was no empathy shown in our time of distress Our pet was simply handed over like a piece of meat like a frozen turkey No sympathy shown whatsoever and no attempt to ensure he was handed over in a thoughtful and respectful manner Disgusting I can not understand how they can provide this kind of customer interaction given they are dealing with owners and pets in times of distress I dread to imagine what their service is like behind the scene without any direct customer interaction In our experience I would not recommend them for a dignified service

If I could rate zero stars I would be The information online does not correlate with what actually happens especially with regard to recent COVID-19 issues Please do not entertain this company if you love your pet Stick to a local alternative to you

Please be very careful using this company We sadly lost our rabbit unexpectedly November last year I booked for her to be collected and was very reassured when Marcus arrived promptly and compassionately to take her away for cremation He was extremely professional at a sad time Unfortunately following this initial very positive experience we have not revieved the commemorative photo and paw print we ordered I contacted the company only to recieve one curt email in response highlighting how i must be more smpathetic to how busy they had been over Christmas I have since contacted again and have still not recieved a response or my item Unfortunately during this time our elderly dog passed away and thankfully we arranged cremation via a different company We had a prompt service receiving our ashes and memorial print within 10 days Everything you would hope to expect at the most difficult time So please have some caution in choosing this company It remains to be seen if our memorial print will ever arrive

A completely devastating phone call After the heartbreaking conversation with our vet about now being the time to say goodbye I rang PCS to enquire about next steps Just a simple we d like to have her cremated with you what are the next steps in arranging The response was an abrupt we don t deal with your vet Our vet confirmed that they in fact do and couldn t understand that response Following that I was then told The best we can do is Thursday we re stacked in the most abrupt uninterested voice He seemed annoyed I was lost for words and he hung up immediately after I said OK thank you I didn t know what else to say Your customer base is 100 grieving pet owners and yet you cannot muster a single shred of compassion The man I spoke to earlier today around 5 30pm is in the wrong job I ve had more compassion in sorting out a utility bill The crematorium was PCS St Francis in Cornwall

Awful service Upon unboxing the urn containing the ashes of my cat I found that the seal was broken the ashes immediately began to pour out of the urn on to the floor There is absolutely no way that whoever put the urn together did not know that the seal was broken it was obvious Absolutely no care and attention given Will never use again

I would give this company no stars if I could Most of their receptionists are rude if you can get them to answer the phone at all Their customer services leave a lot to be desired and Paul Taylor didn t leave me reassured either after promising to call me back and not doing so The cremation for my little girl was booked through my vets but I had to deal with the company after they sent her ashes back in the wrong size vessel and they even put the wrong date on the cremation certificate They are unhelpful and I have told my vet that when anything happens to my other dogs I don t want them to use this company as they are uncaring