Pcsonline Reviews

Used this company through the vets after our dog sadly passed away From their brochure We chose the small heart keepsake for her ashes any additional ashes come in a scatter cushion it states We received this beautifully wrapped in a box only to open it to find the heart was not the one we had chosen and the worse part was it looked like it had been kicked round a field The heart was scratched and scuffed Already heartbroken this was so upsetting We called the vets straight away who took her back to sort out and said would be another two weeks before we could bring her home again PCS told the vet she wouldn t fit in the small heart so they made decision to put her in a different one without any discussion with us And place her in a disgusting damaged one We chose to take her ashes back home in a box from the vet and purchased a beautiful urn on line at half the price by the way They did refund the cost of the cremation and heart but no amount of money will heal the further heartache caused

After reading on the PCS Leyland site that all the communal ashes are scattered on the grounds I decided to have my baby cremated this way To my horror I discovered that the communal ashes are sent to landfill just a small scoop of remains are placed in the small communal area if I would have known this no way would I have let this happen I live now with no closure please let it be known what exactly happens to peoples beloved pets ashes after communal cremation at PCS Leyland

Please use another company if you want excellent customer service and care and a company that actually shows some compassion We were given a leaflet when our beloved dog passed away by the Blue Cross It came as a shock that our beloved dog had to be put to sleep and when we were given this leaflet we just thought it would be a good caring company I should of gone with my gut feeling the first time I made contact via telephone to the company The woman who answered the call was cold and didn t even say sorry for you lose or any kind words then when it come to making the payment she told me that the card machine was not working so she ll call me back when the other one was not being used well 45 minutes passed and no return call and I was worried that she had not taken my mobile number correctly maybe so I called back No sorry I hadn t called just laughed and said she d get the card machine no confirmation sent via texted or email to let me know my order and payment had been successful nothing I should of cancelled them there and then but we were all so much in shock and upset we didn t I should of looked a reviews but again I was not thinking if I would of seen the reviews I defintely would of cancelled my order Anyway it came to the day of our beloved dog being returned to us at our instructed chosen place which was Merton Blue Cross I called around 10 30 as wanted to double check everything was ok and the woman said well we don t normal let our clients know until the driver is back at our depot but they always return pets early morning so she should be there now so I told my father who was still really heartbroken that our dog would be ready to collect then half our later the woman from PCS called me and said there has been a mix up and our dog had gone to Blue Cross in London as there delivery driver couldn t get in the gate at Merton Blue Cross not even a SORRY or nothing didn t care I said there is no way we could get up to London she said she will try and get blue cross in London to deliver our beloved dog back to Morden blue cross as some point had a no care action she didn t even call me back which is no surprise as this company never does I had to keep calling to chase She she she would call me when it was sorted out but yet again I had to chase to find out what was going on as I had already been on the phone to Blue Cross myself to see if PCS has actually done anything and they told me she was on the way back to Morden PCS hadn t even called me back to let me know Finally our dog was indeed delivered to the RIGHT place I called PCS when our dog was picked up and asked for someone to call me to discuss the complaint proceedure and she abruptly said that someone would call me back and i asked what today she said yes but surprise surprise that call has never came and its now Friday the 25th of October hence why I am giving feedback to people thinking of using these soul less company