Petlife Reviews

I wish negative stars was an option I

I wish negative stars was an option I should have read the reviews prior to purchase In a nutshell I am experiencing every single complaint filed 2 day shipping with no tracking info available 3 days later I was on hold for so long the line disconnected every time I requested a refund 8 days after purchase because tracking was still not available and I purchased exact items from other stores and received them within 4 days I was told the following day they could not refund because the package shipped As soon as the package arrived I sent several requests for an RA and printable return shipping label via email and web portal No response I filed a claim and two days later PL emailed me simply stating your items are not eligible for refund PL did not provide any further info or documentation from their website explaining why these items are non refundable The return policy clearly states all products regardless of condition are refundable within 30 days of purchase hassle free with the exception of food treats shampoos and liquids My items are aquarium decorations unopened in the original shipping package The claim is still open I checked the box allowing PL to view this complaint Although they drag their time with communicating we will see how long it takes to respond now

Hello Is this a Scam Company

Hello is this actually a scam business They don t answer the phone they don t reply to email or texts They DID take money from my account for a product I ve yet to receive Is Better Business Bureau next

Rip off

I bought some dog food last week and order confirmed Emailed me a few hours later saying out of stock didnt know that when I ordered Say they refunded my money to a CC that hasnt been open for 6 mos Showed them the debit card I used Was told nothing could be done HORRIBLE CUSTOMER SERVICE this company should fail

Buyer beware

Buyer beware They do not respond to phone calls voicemails or emails It has been almost 4 weeks since we ordered from them and they will not respond Do Not Purchase from this business

Poor handling of order failure

I purchased a specific brand flavor of cat food - my cats are finicky like most PetLife shipped a product that was different and cheaper than that pictured At first I assumed I mis-ordered and went back to the webpage for the product - nope that is exactly what I ordered - and didn t receive I contacted them sending them a link to what was ordered and a different link to what was actually sent 3 days later I received a response - that is what is on the website Umm no Then I went and looked - they changed the picture If you order from them screen shot everything

Where is my order It s 3 weeks already

Where is my order I received an email 3 weeks ago and nothing has arrived I am order Order SPL14566How do I talk with Customer Service My hummingbirds can t eat until this arrives I feel really badly for them The old one broke that s why I ordered a new one If you can t deliver I need to cancel my order and find someone else This is crazy slow Please communicate with me

Worst company ever

Worst company ever Never shipped product despite my warnings of notifying credit card company for fraud Credit card company had to get my money back These people are New Jersey fraud artists

Zero stars was not an option

Zero stars was not an option Ordered a medical product for my pet in Nov Did not receive it until Jan By Jan the item was no longer needed I tried the online return I called the company 6 times Only to hear music and then the phone went dead I also sent an email to the company asking for help No reply 30 days has passed since I have tried to get help and no response from them I am out 40 00 with a product I sadly do not need