Animals & Pets > Petplan

Petplan

3.6 /5 - based on 140 reviews

www.petplan.co.uk

Visit the website

Write a review of Petplan

42%
5 stars
14%
4 stars
14%
3 stars
14%
2 stars
14%
1 stars
Latest Oldest Highest Rating Lowest Rating

Pet insurance from the UK's favourite provider | Petplan

Petplan is the UK’s leading pet insurer with 40 years’ experience helping pets through illness and injury. Get a quote today and receive 10% off Online.

Website
petplan.co.uk

1/5 Published Dec 30 , 2023

"Poor customer service"

They have been very good the past four years but if you raise a complaint you ll be waiting up to 8 weeks for an outcome Customer service is woefully lacking - for a premium insurer The person on the phone will tell you 10 different stories On top of this a costly quote for a dog who has no pre-existing conditions or medical needs I m talking over double the price of other premium insurers It wouldn t be so bad if the online quote with them wasn t cheaper than the renewal quote Talk about treating loyal customers well

1/5 Published Dec 30 , 2023

"Money grabbing liars and cheats"

Unbelievable totally bad experience with Petplan Do not use Period Fat cat company who don t care about you or your loved pets AVOID

1/5 Published Dec 30 , 2023

"Terrible insurance experience"

Terrible insurance experience Despite adhering to their policies they treat you like a criminal demanding intrusive personal information like itemized call bills They use any excuse to avoid payouts even making a big deal out of whether you called the vet or not The stress is unbearable look elsewhere for an insurer that values you as a customer I strongly advise against choosing this company

1/5 Published Dec 30 , 2023

"The worst company The free cover is a con"

The worst company The free cover is an absolute con They only use it as a way to get you in I had a very sick puppy the breeder took out free cover I have constantly been told by breeder petplan would pay out so they were not interested I have been back and forward with this company only interested in my signing up to a payment plan All sorts of excuses from them about not paying out and so unhelpful Constantly requesting repeated information

1/5 Published Dec 30 , 2023

"Expensive"

I am sure it s easy to claim but the premiums are excessive and increase by double digit percentages each year this will be my last year with this rip off company and in my view they should be investigated by the regulator Update - thanks for your generic response given many times before when customers question price I will vote with my feel when the next massive price hike comes through for no reason

1/5 Published Dec 30 , 2023

"Do not use petplan avoid "

Do not use petplan they take your money every month increase your costs every year and increase the excess you pay My dog has been quite ill recently and pet plan have not paid my claim and now I am left with a vet bill of over 7 000 Not at all happy and thinking of cancelling my plan what is the point of having pet insurance if they do not pay avoid pet plan

1/5 Published Dec 30 , 2023

"Clearly PetPlan edit and manipulate "

Clearly PetPlan edit and manipulate their reviews as frankly they are awful Poor communication and will find 101 reasons not to pay - we had two policies with them for dogs - refused to pay out on a legitimate claim Lots of small print - this is a company whos only interest is to make money at your and yours pets expense Avoid there are alot better Companies out there

1/5 Published Dec 30 , 2023

"Untrustworthy"

Please do not use this company they decided because my dog grumbled at the vet and that public liability would no longer be covered due to this he has no teeth If you read the cover now if your dog barks at people this is also not covered My dog was born with a slight leg deformation which doesn t bother him they look at the vet notes and take any excuse to get out of paying out even if was likely a virus that affected the dog having insurance is meant to give you peace of mind This company just gave me nightmares

1/5 Published Dec 30 , 2023

"Tried to signup but unable to as "

Tried to signup but unable to as ongoing issues with the site Advisor states nothing wrong with the site but social media other users experience the same issue Lost a customer and went with WaggleSorry we might be having technical problems with our site Please try again but if you still can t get your quote call us on 0345 077 1934 SID-2118b164-f8ec-408c-94a7-7f5b861915d0-TID-tech-RID-aaebb669-a079-4715-87ff-88b66fea3512

1/5 Published Dec 30 , 2023

"Quoted 240 per month U must be joking"

I heard good things about this company so I wanted to insure my dog with them However they quote me INSANE PRICES For the 7k annual limit lifetime cover they quoted me 240 pounds per month How is that even normal I looked on Reddit and other forums and nobody else pays that amount of money so I don t understand why I am getting his ridiculous quote for my mixed breed with no pre existing conditions

Sign In