Based on authentic user experiences
Biggus G
7546 reviews
N/A
1 year ago
FAULTY PRODUCTS WITH GOOD HITS REMOVED
FAULTY PRODUCTS WITH GOOD HITS REMOVED As per another persons review below correct in saying the replies you get from pokemon are cut paste almost sarcastic Rude unhelpful Truly disgusting the way you treat your consumers when they bring something to your attention that s clearly a factory production process fault that takes away the chance of you getting a holo or better in some packs Obviously they don t want to admit it fob you off then block you when you say your going to seek legal advice Your a huge company pokemon but when your so unhelpful condescending to your customers who have been loyal to your products for years then i will take the faulty product issue the live evidence to someone who will make you listen I ve gathered many live recordings of opening factory sealed cases of factory sealed products that clearly show the rip off products your extra 2nd energy card you get in lots of evolving skies booster packs instead of holo card or better when you get the indicated hit code card from this particular series 10 game cards 1 energy per pack is your advertising statement We ll your very mistaken Faulty not as described products with multiple proof of this proof of huge purchases You think they would of just said we are sorry about this fault go out of their way to reimburse the customer due to evidence gathered The so called agents lol at pokemon support do everything they can to pass the problems off on other suppliers Why its your factory sealed products pokemon Did your agents lol not get any training in business trading comon sense If the products are in factory sealed cases with factory sealed upc s inside then factory sealed evolving skies booster packs inside those Where do you think this fault incurred It s not rocket science I will not be treated like this by these so called pokemon agents more like zombies that can t see the bigger picture So much social media now for people to show how bad companies products are to many millions of people pokemon consumers around the world You really kicked the hornets nest with me now I m disgusted at the way you handle customer issues treated me I will escalate this issue until I get justice in form of an apology for being unhelpful sarcastic also my product reimbursement of packs that don t contain faults also a 100 honest random chance of getting holo or better cards inside This has been going on for some time now Due to the process of escalating I have not uploaded any proof videos to social media yet That shows unequivocal evidence of this pokemon factory production fault in alot of evolving skies tcg booster packs But at some point in the future once I m sure it won t impede or affect the process I m taking further I will for the masses to see I didn t intend on doing all of this but you can see why from this review Consumers be warned if you have a problem with pokemon you will get NO help just pointless reply emails with no resolution or acceptance to their fault Greedy greedy company Spend some of that money on consumer rights customer service training for your agents Horrible experience to be totally honest Also take a look at all normal trust pilot reviews for most other companies see the correspondence with reviews customers leave from the companies trying to offer help or resolutions DO YOU SEE ANY REPLIES OR CORRESPONDENCE WITH HELP FROM POKEMON ON ANY REVIEWS TO THEIR CUSTOMERS NO It shows what they think of their customers they got no time or intrest in helping any of us After all at this point they got your money
Marek Cizmar
7546 reviews
N/A
1 year ago
Sent them return
Sent them return got email they got my parcel and in up to 2 weeks i ll be refunded 15 days and still nothing and on support they just create ticket for some team to solve it and no one reached for couple days now they just dont care not willing to help while on chat clear scam contacted my bank already to sort this as they are useless
Marek Cizmar
7546 reviews
N/A
1 year ago
2 weeks ago i got email they got my
2 weeks ago i got email they got my parcel i returned still didnt got refund considering contact authorities to have a look at them as fraud
Benjamin Vermeulen
7546 reviews
N/A
1 year ago
Was promised a refund
Was promised a refund never got one Customer support is lacking support last reply was on the 16th of May Absolute disgrace of a company
zonic crony
7546 reviews
N/A
1 year ago
Terrible customer support
Terrible customer support Ordered an item a few months ago said shipped 48 tue still not here on the sat Xistomer support was not intrested in helping and even said its my fault Won t be using again
Jim
7546 reviews
N/A
1 year ago
0 accountability
Prior to this interaction I believed Pokemoncenter com to practice reputable and trustworthy business practices and therefore expected they would they would take accountably and correct self-caused issues same as any other company I purchase from Below I ve outlined this experience On 12 8 I purchased a total of 50 products from pokemoncenter com that all had the following description but had certain packs being shown in the tins in the item description images In this Mini Tin you ll find 2 Pok mon TCG booster packs Each Sword Shield Series booster pack contains 10 cards and 1 basic Energy Each XY Series booster pack contains 10 cards 1 metallic Pok mon coinA Pok mon art card showing the art from this Mini Tin you can collect and combine all five Other tins sold separately I have ever purchased a Pokemon product that showed an packs in it but then received different packs worth a fraction of thee value The pack pictured was XY Evolutions but instead I received a very different product I went to report this issue and request a refund for an inaccurate description I saw that the image of the packs had been REMOVED I only made this purchase because the image indicated the XY Evolution packs were present in these products and the description did not say they could be random product the company wanted to get rid of They do not normally do refund on trading cards but I would assume any company would provide a refund when the listing was inaccurate and even changed by the company indicating it was an error Instead I was informed my ticket would be closed along with any subsequent I believe this was a sale made under fraudulent pretenses to elicit sales they would not have otherwise received from both myself and many others in order to reach year end goals quickly I had hoped this was just an error they would correct but I now believe it requires further investigation
Jimmy Labranche
7546 reviews
N/A
1 year ago
Damaged items and bad customer service
One of the item I ordered was damaged I paid for shipping also I contacted customer service and provided them with all the details and pictures at first they didn t want to do anything When I threatened to have my credit card provider cancel the transaction they suggested a 10 promo code but for more pictures of the other non related items they managed to find a way to avoid honoring legal minimum warranty I will not buy anything from them again and I do not recommend buying from them
Richard Sayer
7546 reviews
N/A
1 year ago
Bait and switch
Bait and switch lured me in with the promise of a gray felt hat pikachu with purchase and then sent me a damaged pikachu card that was folded in half Refused to send replacement Absolutely horrible service and felt like I got scammed Will never order again Order P0022069396
Josh
7546 reviews
N/A
1 year ago
They don t care about you
Pokemon has proven time and time again they don t care about their fans and all that matters is profit The company has been around for more than 2 decades and their bot countermeasures are an absolute joke They have no problem catering to scalpers who exploit fans by using bots because a sale is a sale
S
7546 reviews
N/A
1 year ago
Im a Pokemon fan for over 25 years and
Im a Pokemon fan for over 25 years and I have been collecting since I was a kid and later in my adulthood I had an issue due to the Pokemon van Gogh promo Damn the people working the policy of The Pokemon Company are ridiculous I had a complaint and I got like regular response They also discriminate towards people who cant go run to a store to get a promo card Some people have disabilities They dont care There service is so bad and they don t even take time to give any service at all They are just all about money Never ever tought the service was this bad but reading all these reviews Well damn
