Premiumclean Reviews

They charged me close to 400 for a

They charged me close to 400 for a move out clean The clean was scheduled for 1 30pm The cleaners unexpectedly arrived at 12 30pm with a bottle of Pac N Save value multipurpose cleaner and 4 pieces of shabby cloth Within 2 hours they finished the clean and called me to say its done When I went to check it the house was a mess there were cobwebs and dust everywhere The cleaners had dumped the rubbish on the main door When I asked them they had the audacity to say that You Indians expect too much We re only getting 100 for this job from the company They said that the oven wasn t included in the clean and that they cleaned it and demanded 50 cash from me When I said that I didn t want it they started getting aggressive and banging things around the house When I called the customer service they said that they re really sorry about the poor service and nothing else They didn t rectify their mistake or offered a refund

Very disappointed

I gave premium clean 1 star because they turned up But that is where their cleaning service ended I paid for a flat clean and the carpet to be shampooed Both the carpet cleaning and the flat clean were abysmal The shower bath toilet floors shelves etc were not even touched I have never written anyone a negative review before but I felt an absolute obligation to warn people not to use Premium Clean I contacted them several times to air my views and see if they could rectify the situation Eventually they said they would refund 40 00 I paid a total of 390 00 for both carpet a tinny area and a clean of three rooms That was on the 8th May 3 months ago I have contracted them three times since and have now given up Hence the review Not only is their cleaning shoddy so is their Customer follow-up service Do not use this company You will undoubtedly be disappointed

Absolute rubbish service

Absolute rubbish service They provided qoute for 2 things that I requested they completed neither of the tasks and aren t even refunding my money

They do not warrant any star rating

They do not warrant a star but there was no alternative I employed them after reading their reviews on their web page Major Mistake First we arranged a time then they rang to say it would need to be another time Then they didn t turn up on the arranged time I had to ring the 0800 number to find out why When they arrived 1 1 2 hours late they came in a vehicle without the Premium Clean company logo instead some other logo I should have seen this as a red flag I should have taken a photo They were employed to remove a small stain They used what looked like oversized wet wipes Their English was not good so either they didn t want to communicate or could not I was charged 100 00 They were in the house 10 minutes max I am disappointed in their service actually there was no service They took my This is not an acceptable practice DO NOT USE this company I have to add after many email conversations when I just wouldn t give up I finally received a full refund So that was great I still would not recommend them however

The worst service you could ever

The worst service you could ever imagine Do NOT trust this company I was verbally abused and threatened by one of the cleaners on my own property and management didn t do a thing to rectify the situation

Find your self someone else

Please don t make mistake booking with this company First they gave me wrong price then i cancelled my booking through email and told them i will let them know if i need to reschedule and but they did not inform the carpet cleaner the carpet cleaner called me in the morning and was confirming his booked job This was in January this year Then they reschedule another booking themselves when i never booked anything and then again i received confirmation about the booking I then messaged the carper cleaner and said i didn t make any booking for Feb I then received another message from them in Feb Today 27th of June i received another message that my booking was cancelled for the 28th Why am i getting booked when i am not making any bookings Seems like they are autobooking for job which i initially cancelled in January and not acknowledging my emails Pathetic service

DO NOT USE PREMIUM CLEAN

DO NOT USE PREMIUM CLEAN Terrible job at cleaning kitchen and windows Cleaners arrived without proper equipment did not know how to do the job properly and then did a terrible job Waste of 650

Do not use this service

Do not use this service The carpet cleaner flooded the kitchen cabinets on our shifting day My partner had to clean each cupboard that night Also the carpet was wet and stunk as they didn t use any cleaning chemicals just water So we had to run the heatpumps on full tall night When I complained and asked for a refund they said I needed to go through their disputes resolution process I did that wasting more of our time Then they said that as it had already been cleaned no refund was available So they did nothing Even after I argued it wasn t cleaned as my wife had to mop up We are both incredibly angry and unhappy with this organisation