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Overall customer experience is overwhelmingly positive, with 15 out of 16 reviews awarding 5 stars, indicating high satisfaction. The service is praised for providing effective presale codes and passwords that successfully secure tickets for events like Hamilton, UFC, Disney on Ice, and Live Nation concerts. Customer support is highlighted as responsive, friendly, and helpful in guiding users through clunky search interfaces or clarifying code options. Many customers report that the service is reliable, fast, and a trusted resource they use repeatedly over years. The ability to obtain codes allows users to purchase tickets quickly, often securing seats before general sell-outs, and some even use extra tickets for resale to offset costs. However, a significant negative experience involves a customer paying for a service that then indicated no codes were available for any venues, leading to distrust of positive reviews. Another minor critique notes that a desired artist-specific presale, for Cleveland, was missing from the offerings. The website's search functionality is occasionally described as clunky, particularly on mobile devices, though support mitigates this issue. The returns or refund policy is not explicitly discussed in the reviews, leaving that aspect unclear from the provided data. Despite the single severe complaint, the vast majority of customers express relief, gratitude, and view the service as worth the money, cementing a strong overall reputation.
Last updated 4 months ago