Pricegrabber Reviews

very poor customer service

Very poor customer service doe not respond to your enquiry i will never buy from here

Pricegrabber electronics Storefront purchase

PG search results come up with more than what is keyed into the search box I purchased 2 electronic items thinking I got a hit for what I was searching later to find it was an older discontinued model with just 1 number different from my search Although PG does have some reputable merchants there are several that are bogus have no physical inventory and just post in their stores what s up for auction at auctions samsclub com at prices over double what the item is sold for at the auction This tactic is deceitful I was duped by one of these vendors named Brand New Items I want to prevent this from happening to anyone else In this economy no one wants to be scammed or ripped off in my case over 250 on 1 item Anyone with a Sam s Club membership and a credit card can bid at their auction site and save the cash these vendors overcharge This is not the first time I got ripped off by a vendor at PG Apparently Pricegrabber condones this sort of tactic they don t mind if customers get ripped off They removed 3 feedbacks left for Brand New Items and put my account on hold

always unavailable to reach

so im speaking as a merchant we signed up to pricegrabber com and we submitted our feeds for review They came back and rejected our feeds They also assigned us to a technical person who is always unavailable to reach We wanted to call them so we could resubmit our feeds but noone was available Their tech person Alex is always unavailable we called him 3-4 times left voicemails but no response Then we called their main phone number remarkable to say that we had to go through a third party website to find because they dont disclose it through their site and we still got noone to answer the phone to help us We are not canceling our account and moving to some other service There is no point You are not dealing with any sort of professional company that provides customer service nor they would care less about service They sit down charge you and do nothing without providing any sort of support Avoid

Such a poor experience

I was excited when we first signed up but after a week of waiting for the normal account approval etc I decided this might not be the right option for us so emailed to cancel never heard back A few days later we got an email saying the account was approved well our card was charged so we decided to give it a chance we did get some sales however the interface is rudimentary at best Our main issue is contact we have an account rep that must handle over 1k accounts the turn around for a response is roughly 1 week on top of that the rep loses emails We topped up our account with funds and still don t have any active products after 5 days of them having our money We emailed the rep last week and the account manager has blatantly ignored the main issue and only addressed the secondary issue which has no effect on our products being listed I hope this helps anyone who has an inquiry with this company

Multiple charges to my card on file have caused me to cancel my merchant account with this company

I signed up with PG after suggested by Amazon I now will do business with neither Pricegrabber has charged my credit card over 250 in the past 24 hours I have lost count on how many trouble tickets I have generated to resolve this I get an e-mail right away indicating my ticket has been received and a rep would be contacting me shortly LIE I found thier number through a 3rd party and have left at least 6 messages Finally I contacted my bank and am disputing all of the charges BEWARE DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES Thieves at best run it and give absolutely zero support for their worthless service

Lack of Support Communication

We have been trying to go live with Pricegrabber for about 8 weeks now and have waited for about 6 weeks for the account to be approved The so called assigned account rep has been very unresponsive and vague with his answers I guess they are generating so much revenue they don t really care for additional revenue It s a shame that Pricegrabber puts so little effort in customer support and business development Anyway Pricegrabber is not the right fit for us and I hope it will work out for those of you who are looking to advertise on its platform

Possible Fraud Clicks

We have advanced ROI tracking software installed on our website We were getting 3 X the amount of suspicious clicks generally clicks that come through stay on site 1-3 secs then leave then real clicks Some of these could be legitimate but when your paying for every click you would hope the person would stay on the page for more then 1-3 secs The ROI is less then 1 so it has been a total money pit With Google Shopping I get a much better conversion rate higher traffic and it costs less money I am not sure that PG does anything malicious but its quite possible competitor fraud click They should have a better matrix in place to insure that with a premium price you are getting good quality clicks

Poor Experiance As A Merchant

It was a really poor and scam based services The bid as I set they never charged according to it Tracking tool shows less clicks and they show high It was a total loss I suggest not to come anyone Please save time and money