Primroseschools Reviews

Incompetent and Unreliable

Let me start out by saying that I should have trusted my gut about this place Wexford PA location I initially reached out in January 2022 when I was 3 months pregnant because I knew that waitlists would be long The director Ashley responded to my online form submission via email and then disappeared It took a follow up email a missed phone call and a comment on Facebook to finally get her to call me back a month later at the end of February 2022 Almost all of her email communications were delayed and she was unresponsive I tried calling many times but not ONCE have I called this place and had someone answer the phone These were the first red flags Still I scheduled a tour with Ashley in March The tour went fine and she told me that a spot would be available for my infant in November 2022 for Fall enrollment She sent me home with the paperwork My husband and I took the night to think about it and the very next day scanned and emailed our application to Ashley She responded and confirmed she received the application and told us Welcome to Primrose I emailed her again to ask if I could drop off the 150 deposit in person as I live right down the road which I did do Ashley again emailed me after this and told me she received my check she wasn t available when I arrived and Welcome to Primrose My check was cashed shortly after Now in September I m making plans to go back to work and email Ashley for an official start day Two weeks go by with no response I call - as usual they don t pick up the phone Finally I sent ANOTHER email and she responds back that she regrets to inform me that she never processed my application through their system and therefore she never actually reserved my spot - despite cashing my deposit That was it - no offer to return my deposit no mention of a way to remedy the situation not even information on when a new spot might be available I thought for sure there was a mistake I called Ashley s direct line and the main line to the daycare - big surprise no answer I left voicemails on both I got tired of waiting and sent another email to Ashley saying that I didn t understand what was happening as I d submitted an application paid a deposit and was welcomed to the school She responded to my email and told me that it was her error but there is nothing they could do The soonest availability for my daughter would be June 2023 when she turned a year old I emailed her back and told her to call me I wanted to speak on the phone I spoke with both Ashley Director and Liz Owner over the phone Both were unapologetic unsympathetic and nonchalant about the entire situation Liz said I don t know what you want us to do we re just humans here Yes we all make mistakes but when I make a mistake I fix it This is a mistake that is going to cost me greatly financially professionally and emotionally My options are to take a leave of absence from work pay almost triple to hire a full-time nanny if I can even find one on short notice or to sacrifice both the quality of my daughter s care and the quality of my work by juggling both Yet Primrose doesn t care So ask yourself if you want incompetent unsympathetic people caring for your child And if you do decide to enroll at Primrose double triple quadruple check that they do their jobs

The people are rude working there

The people are rude working there They get upset if you are few minutes early dropping off your child They also get upset if you pick up your child few minutes late and charge you extra Would not recommend

What made my experience great at

What made my experience great at Primrose West Bellevue is the amazing staff I have been working in early childhood education for many years I have not seen any school like Primrose of West Bellvue Shannon Peterson and Nicole Robinson s management and organizational skills are superb The school is beautiful and clean on the inside and the outside You would never believe children were in the building I have never seen such a clean and organized center The children are taught how to share their emotions daily They are not going to school to just play but they are grasping and experiencing the right tools to become successful learners throughout life Learning how to use their words to express their needs Learning how to communicate among their peers in large and small group play Most all learning how to calm down and relax when sad angry or just needing space I have learned so much from each teacher at Primrose of West Bellvue Jennifer Schernk and Kristen Mcelheny will make your day bright I have learned so much from observing them They warmed up to me quickly and made me feel part of the team There was never a dull moment with them they knew how to connect with the children and made each child feel loved and safe They started as preschool teachers and transitioned into management They are still supportive and ready to help out any time of the day Your children will feel loved and safe at this school If you looking for the most beautiful loving teachers check out this school you won t be disappointed Nicole is a great director she is skilled in communication and organization and is willing to step in at any given moment which is rare for directors from my experience She is very understanding patient and loving I love that she knows how to direct and redirect with love and compassion Making sure everyone is safe under her direction As a mother and teacher I recommend Primrose at West Bellvue I will miss them all dearly

Primrose is a 5 in Children s Day Care

Primrose is the best in Children s Day Care for working parents needing a nurturing loving place with peace of mind while work

Mangotsfield made my child

Mangotsfield made my child unrecongnisable she started acting violent so she had to go to therapy to calm down