Overall customer experience for Psiconsultants is overwhelmingly positive, with the vast majority of reviews awarding 5 stars and praising the company's long-term reliability and professional service. Clients consistently highlight the staff's exceptional helpfulness, knowledge, and friendly, professional demeanor, with specific individuals like Tony, Vicky, and Gerard frequently commended. The service quality is described as excellent, efficient, and transparent, with staff going above and beyond to guide clients through complex processes like property purchases and tax filings. Many customers report using the company's services for over a decade, citing their trustworthiness and the invaluable role they play in managing legal and tax affairs in Spain. Communication is generally praised as prompt and clear, with regular updates and explanations provided in detail to put clients at ease. The company is highly recommended for its value for money, reasonable charges, and comprehensive support, including handling paperwork, bank accounts, and official registrations. However, a small number of negative reviews point to significant issues with communication and staff conduct in specific instances. These complaints include being ignored or 'fobbed off' when trying to get information, particularly regarding tax payments, leading to late submissions. Another serious complaint cites a specific staff member as being very ill-informed, bad-mannered, and argumentative, which starkly contrasts the otherwise glowing reports of staff professionalism. Despite these isolated but severe criticisms, the overarching sentiment is one of high satisfaction, loyalty, and strong endorsement, with many clients stating they would not use anyone else.
Common concerns
- Risk of being 'fobbed off' or
- Potential for administrative delays affecting time-sensitive
- Isolated but severe incidents damaging client
Last updated 4 months ago
