Quickcandles Reviews

BUYER BEWARE AWFUL CUST SERV RETURN POLICY

Friend gave us hurricane candle holders 6 in a pack 11 tall Also gave us 6 flameless candles from Amazon to put in them I placed each hurricane over a candle after I found a place for each one in our home hurricane had no bottom The hurricanes were really too big and clunky so I removed the candles placed each one back in the individual box it came in placed them all in the big mailing box added the bubble wrap and off I shipped it back at my own expense I had already spoken with cust serv and she said they could only refund my friend s payment method no gift card Talk about embarrassing so I had to call my friend to let her know As awkward as it was for both of us she sent me a check for the amount of the gift this was a gift she had collected money for from others who were in on the gift NOT end of story My friend had to let me know she was refunded of the cost--more awkwardness and when I called cust serv the rep she said they came back used smudged and not in original wrapping I DIDN T notice any smudges or problems with them when I repacked them but I suppose it s possible the candles might have slightly rubbed against the glass on some of them but come on You can easily get that off in a snap Items were secure and arrived intact back at the company The cust serv rep I spoke to about the partial refund was useless I would tell her I sent the items bk essentially unused and that I hadn t noticed any smudges and she would refute that and tell me her company policy We kept going in circles After I insisted on talking to her supervisor she put me on hold for about 5 minutes and came back and told me her supervisor wasn t available and that I couldn t talk with this person Then I told the cust serv rep my whole story about how this was a gift the embarrassment etc etc She had no response other than repeating that there was nothing she could do for me This company has no heart no soul no integrity just policy Buyer BEWARE

Do not shop here

Do not shop here I ordered my candles on the 1st of September it is now the 8th of October and my parcel has not arrived This was a birthday present so I had to order elsewhere since contacting the customer services they have reiterated that the order has been delivered but would not send proof with pictures of the package outside our house and we also have a recorded video from our ring door bell that no parcel arrived that day 6 weeks later we continuously get ignored we had one email where they said they would send another package however we asked for a refund due to ordering elsewhere They refused to refund us the money and again since have just ignored us Lastly the communication from their customer service team is appalling it is one of the worse I have ever dealt with They are really rude patronizing and dismissive in any of the responses I would highly recommend not ordering from this company since we have had to contact Paypal to resolve our issues as this company will not respond

DO NOT SHOP HERE

Firstly I had to chase my delivery which took over 2 weeks and involved a dispute around a part-delivery Quick Candles advised had delivery had been made in full but my tracking showed only one of 2 parcels had been received Quick Candles then found the second box in their warehouse 10 days later and following futher chasing from me and said it had not been shipped as it was damaged I then received this damaged box 3 days later which included a broken candle holder These are a set of 3 candle holders for my wedding breakfast tables Rather than replace or refund the set of 3 Quick Candles have given a pro-rata refund for the one broken holder This is no good to me as the candle holders are needed as a set but they will not amend their decision even though their website guarantees unbroken delivery and full refunds or replacements In trying to reach a resolution I have been verbally offended and cut off on by the staff here I can only recommend that you DO NOT SHOP HERE

Really terrible customer service

Really terrible customer service experience My order was lost by UPS - not Quick Candles fault - but they refused to file the claim themselves and then once I did it refused to replace the product before an investigation period Part of the reason I chose them was for their promised quick shipping and while I understand they didn t lose the product they didn t fulfill that promise by sending a replacement and resolving the issue On top of that they were actually really hostile on the phone Overall a super unpleasant experience and I still don t have my paid-for order

Horribly unprofessional

Horribly unprofessional the sent out the wrong product I confirmed what I did or didn t have based on their labeling on the boxes and they sent a replacement that was also incorrect This is apparently my fault and I m out an additional hundred bucks just to get the product I ordered in the first place Order somewhere else if you can they edit the reviews on their website

Complete waste of money

Complete waste of money Candles are not packaged appropriately and are are not useable once delivered The candles are so tightly stuffed into tiny boxes that they stick together and pull Out the wick The customer service is completely non existent they know they are sending you poor quality badly packaged candles and just take your money Do not buy from them

Fake address Phone

Before making a purchase for an item with a great price on it I checked this website s contact info and found it to be totally fake The address and phone do not exist I d skip this place

Great product with super quick shipping

I love the quality of their candles They ship very fast which is very convenient whenever I have an event coming up Would recommend to everyone

Awesome candles

I love that they were so fast about getting my order to me in such a small amount of time The quality of the candles was amazing not to mention the great prices they offer I would definitely work with them again and recommend this site to anyone who is interested in getting only the finest of candles