Ravecoffee Reviews

Love Rave Coffee

I ve been ordering beans from Rave Coffee for years and love the company and it s variety of products They have a fantastic loyalty scheme and any time I have needed to contact customer service they have been incredibly responsive and helpful We don t get our coffee from anywhere else now Thanks to all at Rave

Real Coffee to Rave about

I first came across Rave in late January of this year 2023 I was looking for somewhere to buy from regularly as it is quite hard to get hold of my favourite Ethiopian coffee in the UK What really drew me in was the brand name and then the packaging I was fortunate enough to have been a part of UK Rave and club culture as a performer from the early nineties onwards So the word rave holds a special meaning for me I prefer to buy single origin beans and I love how each bag comes with a back story of the plantation a roast has been sourced from I also appreciate the ethical approach to how Rave maintain their business But the most important part of all is that their variety of coffee available taste absolutely incredible

Brilliant customer service

Brilliant customer service I ordered a mix of items which included a bag of decaf cafeti re coffee which when it arrived had a tear in the bag and coffee was spilling out Thing is this was a gift for my dads birthday so I took a picture and sent an email to explain and straight away Jess from the team placed a new order for me first class so it will arrive promptly in time for my dads birthday The care and consideration from the customer service team is exceptional and I will certainly be ordering from these again for future gifts

Traditional Coffee Subscription and Customer Service

I have only recently joined Rave and so far have had 2 of their traditional coffee subscription coffee s Both of these coffee s have been excellent and are actually one s that I would not have chosen myself The recent one from Rwanda is the best coffee I have had I would also like to mention how professional their customer service even to the point that when they didn t know the answer to my question they involved the head coffee roaster to find my answer Great value for money and higher recommend

Rave are great

Love using rave they have great tasting ethical coffee I will continue to use them in future I stand by Royal mail strikes but they are the cause of delivery delays and rave or any other business should not be the ones facing the negativity of this It is something way out of the control of the company and during a difficult time for everyone small businesses included

A friend introduced me to them 9 months

A friend introduced me to them 9 months ago and I m very happy I haven t had the recent delivery problems other reviewers have had but it seems unfair to leave bad reviews for this reason alone I have always found they respond promptly to my email questions we ll done and I ll keep using them

Love the coffee and customer service

Love the coffee and customer service has been superb I had an issue with my espresso machine not working with the fine grind of the Rave espresso and contacted them as I wasn t sure why it wasn t working They explained that with certain models of my brand of machine Delonghi that the machine couldn t handle the fineness of the grind So they sent me the same coffee again in a larger grind completely free of charge Issue solved The range of coffee is phenomenal something for everyone and fairly priced too Shipping is quick and the subscription works well as if you run low you can get it sooner and if you don t need it you can pause it with no charge

Consistently great coffee and just proved to be great at Customer Service too

I ve been ordering coffee from Rave since 2019 since I was first introduced to them by my brother in law Since then I ve placed around 40 orders all without any kind of hitch and always great coffee so one very happy customer I just wanted to highlight an incident today that really does show Rave in a great light I opened my latest order to find that for the first time this has ever happened I ve been sent the wrong coffee I logged a contact form on their website and within 5 minutes of submitting the form an order had been created for the coffee I should have been sent and an email sent advising of same no questions asked I think that s extraordinary service in the current climate and should be highlighted as such I look forward to receiving my replacement and to placing many more orders with Rave in future

Rave about Rave

Ordered both the signature blend and the Italian job beans Excellent communication super fast delivery of beans and both packs clearly have the roasted date on them so I can be sure to use them at their best Great quality product and I would certainly recommend Rave to any coffee lovers out there