Roastar Reviews

Excellent quality bags and customer service

We were referred to Roastar from a fellow coffee roaster and we couldn t be happier with the quality of the bags and customer service Katrina and the Roastar team exceeded our expectations by accommodating a special request for a quick turnaround to get our first order of bags in time for an event We are sincerely grateful and look forward to working with them in the future

Quick Responses

I reached out to Katrina C over the weekend with a potential issue with a recent order After I double checked the artwork file it turns out everything was correct Katrina was quick to respond and ready to help regardless Much Appreciated

WONDERFUL Customer Care

Our customer care advisor Ashley was so wonderful and helped us through every step of the process Especially since it was our first order we were very nervous about ordering but the ordering and samples were fast and easy

Top notch customer service

I am the owner of Snowy Elk Coffee Co based out of southeast Wyoming We are a fast-growing specialty coffee roastery and we have had an incredible experience doing business with Roastar Our sales rep Katrina C is always providing me with clear and organized information She answers my emails consistently quickly and increases my confidence when it comes to my sometimes-complex-reorders Honestly she eases my mind that the entire ordering process will be simple and stress-free Running a business is fast-paced and I ve been impressed with her response-time clarity of information and even anticipating other questions I might have Top notch service so far and we ve loved the quality of the bags that we ve purchased You guys have a very organized system and make this process smooth and efficient Thank you and keep it up

BEST customer service

The best and most patient and reachable customer service of any of our suppliers SO knowledgable and eager to help figuring out solutions to our needs Having a designated CSM is invaluable Other companies should do the same

Working with Roastar has been a great

Working with Roastar has been a great experience from start to finish They were there to answer any of my questions and would get back to me in a timely manner with emails

Roastar is THE BEST at everything they

Roastar is THE BEST at everything they do The customer service hand holding recommended graphic designers and unbelievably beautiful end product was all A We are thrilled with the product and the process that got us here

Excellent Service and Quality Product

We took over a coffee business and I was nervous that I would have a process trying to figure out our bags Karina made it easy and stress-free We are so excited to work with Roastar in the future They were quick and delivery was well before the initial expected date Thank you