Santonishoes Reviews

VERY BAD AFTER SALE SERVICE

VERY BAD AFTER SALE SERVICE SPECIALLY BARBARA MOSCONI OF SANTONI SHOES AT THE HEAD OFFICE IS UNRELIABLE PERSON

Horrible customer relations

Good quality product is ruined by horrific customer relations and incompetent order fulfillment department Why are these people getting paid Replace them with hard working and motivated individuals Your current team who manages your online orders are ruining your business and reputation Learn from Moreschi and Canali Both Italian and real professionals Wake up Santoni

Really upset about Customer Service

I bought a pair of boots online in October They arrived and were too small I called to ask for a size exchange and was told it was not possible to exchange them I had to buy a new pair and return the other one So I did I ordered and paid for a new pair and sent the original boots back I had to pay for the shipping myself plus export import taxes So altogether I had spend more than double the price of the already expensive shoes So far Nov 26 no credit has been issued by Santoni Countless call an emails to their Customer Service have made no difference Plenty of apologies but no solution According to the tracking report the boots I sent are ready for pick up by Santoni since weeks they have not picked them up and thus no money has been credited I just don t know how to proceed Really upset

Customer disservice

Imagine walking and having both soles soles heels are a single unit completely separate from the boots that have only been worn a few times Now imagine that Santoni refuses to either repair the shoes because of the manufacturing defect admitting that their adhesive disintegrated or even offer a replacement What you and about 45 of those customers who submitted poor reviews of Santoni have in common is that customer service is arrogant and useless and places the burden on the customers to resolve their problems without any assistance from customer service It should be rebranded as customer disservice I had purchased 7 or 8 pairs in the past and Santoni would rather lose a customer than resolve their product failure As we all know these aren t your 59 99 shoes Santoni s latest refusal to resolve the issue admitting that the barely worn shoes cannot be repaired failed to propose the obvious I would have accepted a replacement pair of shoes available today Instead they simply choose to ignore any solution

They steal your money and leave you with no shoes

I ordered a pair of shoes that did not fit and had to send them back and order new ones The new one arrived but I m still waiting for the reimbursement for the first pair of shoes Since they don t seem to send us the money back 3 month waiting they actually stole me a pair or shoes Scandalous never order their shoes please

Santoni has the worst customer service

Santoni has the worst customer service departement ever The delivered me the wrong shoe size and i have to pay 51 euro returncost I will never ever order again from there website Bart

This is really horrible experience

This is really horrible experience ordering from Santoni they have it advertised on their website those orders are quick delivery within 48-72 Hours for all articles However I placed my order on 6 5 and its 6 13 and not even a tracking number available it s been at processing stage since 6 5 till today 6 13 I have a very important event on 6 17 and this is total disappointment very unacceptable

Extemely bad experience with their service

Extemely bad experience with their customer service CAN T CANCEL ORDER REMEMBER I placed an order after 11pm made a phone call 9 am when they started work the next day They told me that my order cannot be cancel and it s been sent to DHL Do you bilieve that They don t sleep They told me to reject the parcel when I rejected the item and they received the item they never issue your cancellation and told you they were waiting for a confirmation from their warehouse AND their staff---Marco told me that he can lie to me and he dont have the interest to tell me balalala Therefore I stopped talking with their customer service so RUDE