Based on authentic user experiences
MY
6736 reviews
N/A
9 months ago
Manolo Blahnik in different product box
I ordered a pair of Manolo Blahnik Hangisi s from Savannahs while they were on sale They arrived after a few days as promised which was a positive Unfortunately once I opened the box I found that the shoes had been put in a different box to the product style and they had added another label with a handwritten description and barcode written on that label It appeared that the box was for the Manolo Blahnik mules instead from what I could see through the other label Then when I opened the shoebox I found that the buckle on one of the shoes had some sort of loose extra thread on it I immediately contacted the company and they have kindly offered a return but I was honestly quite surprised by how they justified the different shoebox They stated via email that the original shoebox was damaged and so they replaced it with a spare one I was disappointed that this was not disclosed prior to shipment I will be returning the shoes due to the lack of transparency and integrity shown by this company My advice is that if you do order shoes from them and aren t happy with them just return them Don t try to negotiate with customer service as they clearly have no understanding of what proper customer service is I even suggested out of goodwill to keep the shoes if they were happy to offer a discount on my next order but that was met with a response that the shoes were already discounted Even if you buy shoes on sale if they are defective or in the wrong box that should be disclosed to the customer When I asked to speak with a manager I was told that they don t work with customer support What a joke I would spend my money elsewhere
Sylvia Chan
6736 reviews
N/A
9 months ago
Don t used this site it s a fxxking scam
Don t used this site bought a pair of CL shoes they delivered an empty shoes box after contacted them they said they would check with DHL which I don t think is got anything to do with the carrier But I never heard from them for over a year till I ask them again where s my shoes the said would send me gift card so I could to repurchase it even offer more to meet the price of the price I thought humm that s nice they actually try to fix their mistake but surprise surprise after 3 failed links of gift cards links they finally just sent me a code that I could used but they conveniently rise the price again and won t just send a replacement pair of shoes I originally purchased Avoid this site at all costs it s a scam
jetblack
6736 reviews
N/A
9 months ago
0 10 would not recommend
0 10 would not recommend they sent me scuffed louboutins and i was so excited to purchase my first pair since they were on sale turns out CL stopped making them years ago and they are so old a CL SA couldn t recall what season they were from only pro is i was able to return no problem
him
6736 reviews
N/A
9 months ago
should have checked this site first
should have checked this site first before I order from them terrible service indeed they wont refund your money using anyway convenient for them
Caroline B
6736 reviews
N/A
9 months ago
Order approved then cancelled
Order approved then cancelled I purchased shoes from Savannah s my card was approved and charged Then the following day I received an email letting me know my order was cancelled due to a problem with my card and I will be refunded the refund has yet to be posted and I am checking EVERY day I called my bank and they let me know there is nothing wrong with my card I reached out to Savannah s to ask why they cancelled my order and they told me one of the reasons why my order was cancelled is because my card does not have 3D secure - something I had never heard from before The other reasons are unknown Very poor experience especially for a new upcoming brand This is why I will keep giving my business to Saks and big players who know how to treat their loyal customers
Carl Hyslop
6736 reviews
N/A
9 months ago
Does not accept returns of defective shoes
Does not accept returns of defective shoes Bought a pair of Christian Louboutin sandals here for my girlfriend cost 7 000kr full price After wearing them for 2 minutes the inner sole started falling off Sent photos to the store they replied asking me to send photos So I sent more and more they wanted photos of every part of the shoe after a week no reply sent multiple reminders and finally no the store refuses to accept a return and claimed that the damage was due to excessive wear after 2 minutes use Stockholm s best shoe repair service were not able to repair the inner sole they told me the shoe s defective I buy a LOT of shoes but will never buy from Savannah s again better to buy directly from the manufacturer Otherwise you are throwing your money away because if the shoe is defective Savannah s sure won t take care of it
Maya
6736 reviews
N/A
9 months ago
They sell defective shoes and don t accept returns
I bought a pair of shoes here which were defective First I got the runaround then finally no they wouldn t accept that the shoes were defective even though they fell apart on the first wear Will definitely never buy from here again it s a lottery
Clare louise
6736 reviews
N/A
9 months ago
DO NOT USE terrible customer service my
DO NOT USE terrible customer service my item was apparently delivered 24th November still to receive it though I m without my Xmas gift and money to replace it as they won t refund me 276 I have sent more than 20 emails and they don t care Absolutely shocking service will never buy from them again
The Street
6736 reviews
N/A
9 months ago
Watch out - They will take your money
Watch out This company is located in Sweden is a small private storefront and they have terrible customer service I placed an order that they randomly cancelled in the middle of the Holiday season - for no clear reason other than security They then proceeded to refund the order but kept 20 as some sort of transaction fee while at the same time urging me to make another order using PayPal The nerve Beware
Danielle Barratt
6736 reviews
N/A
9 months ago
Couldn t give no stars
Couldn t give no stars After checking with Christian louboutin that these were a genuine stockist I bought a pair I wore them once for about 2 hours and they started wearing away inside They weren t prepared to help offered no resolution Currently working with PayPal to resolve Do not buy from these crooks should have trusted my gut feeling and avoided
