


Based on authentic user experiences
Consumer
6734 reviews
N/A
1 year ago
Called to exchange a pair of Hoff exchanging gift
Called to exchange a pair of Hoff trainers which were a a gift from my son for a bigger size Chloe and Ryan et the Trafford Centre where very polite and helpful made the experience enjoyable I have been in business 50 years and wouldn t hesitate in employing these two young meeting them was a pleasure
MB
6734 reviews
N/A
1 year ago
Thank you so much to Alex customer
Thank you so much to Alex customer service call I needed shoes urgently for a funeral after another company let me down searched online everywhere for black boots in stock but no joy due to sales Most other shops websites said in stock in store but when I called they were not in stock Schuh website was accurate on store stock I called to check and Alex was so helpful reserving them for me Thanks for saving the day for me
Customer from the oracle
6734 reviews
N/A
1 year ago
Outstanding helpful fast great discounts
Great experience after visiting the shoe shop next door looking for trainers I was fed up of shopping because of their poor service and no stock Then as a last resort I went into Schuh with low hopes but my original expectations were far exceeded when a helpful employee found multiple sizes of a specific shoe The price was decent but it was even better when I was informed that I could use a student discount code I had spent less than 10 minutes in the shop but I was sure that it was a far better experience than I had ever had Lovely work to the staff in the Schuh situated in the Oracle Reading
Dave
6734 reviews
N/A
1 year ago
Couldn t have been more helpful
I ve bought sneakers from Schuh since 2011 and have always had a positive experience For my most recent purchase I was let down by their delivery company UPS I contacted Schuh via Twitter Messaging and they couldn t have been more helpful
Joanne Jacques
6734 reviews
N/A
1 year ago
What a fantastic company
What a fantastic company I had an issue with some boots that I bought and they went out of their way to help me found my receipt number arranged a collection and replaced them in less than 24 hours giving me a refund because the price had dropped on the item since I bought them Faultless
janplymouth
6734 reviews
N/A
1 year ago
Visited Schu in Drake Circus
Visited Schu in Drake Circus Plymouth We were served by 187-Caitlin and she was so helpful knowledgeable and patient we feel she is worth a pat on the back Will certainly look for her in future visits - she is a credit to your company
Chloe White
6734 reviews
N/A
1 year ago
Have made multiple ordered from the ex
Have made multiple ordered from the ex display section and have always had exceptional service from Schuh Every pair I ve had so far have only had minor issues like the labels on the inside sole rubbed off so never anything cosmeticly major and the discount is fantastic Have just ordered a pair of sandals that claim to have minor scratching although the photo was a little blurry so won t know the extent until they arrive I m quite shocked at all the negative reviews because I ve never had an issue with any of my multiple orders
Jill Whadmore
6734 reviews
N/A
1 year ago
Good experience Most helpful
Bought a pair of sandals in Salisbury Schuh yesterday afternoon Young Male assistant couldn t have been more helpful Went above and beyond to help me find a good fitting sandal for me
Emily
6734 reviews
N/A
1 year ago
The person who served me
The person who served me Reece was really helpful to me and my friend when purchasing our item If I can t back I would want Reece to serve me again Thank you
Alice Wiseman
6734 reviews
N/A
1 year ago
Amazing customer service support
Amazing customer service support I misspelled my email address so I messaged them via messenger and received an almost immediate response The lady corrected my email and resent me the payment confirmation email All on a Sunday