Shoprevelry Reviews

Terrible Customer Service

LEAVING THIS REVIEW HERE BECAUSE REVELRY WON T LET ME PUBLISH A REVIEW ON THEIR WEBSITE THAT IS ONLY 1 STAR I HAVE TRIED 4 TIMES NOW AND UPON GOOGLING DISCOVERED THAT THIS HAPPENS TO OTHER PEOPLE TOO MY DRESS WAS DELIVERED TO THE WRONG ADDRESS BY FEDEX I CALLED FEDEX TO FILE A CLAIM AND THEY SAID THAT REVELRY HAS IT SET UP SO THAT ONLY REVELRY CAN FILE CLAIMS WORK WITH FEDEX REGARDING DELIVERIES SO I CALLED REVELRY AND TOLD THEM WHAT HAPPENED THEY SAID THEY WOULD FILE A CLAIM BUT THAT FEDEX WOULD LIKELY DENY IT AND I WOULDN T KNOW THE OUTCOME FOR UP TO 60 DAYS THEY SAID THEY WOULD NOT GIVE ME A REFUND OR SEND ME A NEW DRESS I ALREADY THOUGHT IT WAS RIDICULOUS THAT I HAD TO PAY TO JUST TRY DRESSES ON BUT NOW I M OUT OVER 200 AND THEY DON T SEEM TO CARE I AM VERY DISAPPOINTED WITH THE CUSOTMER SERVICE I WILL NOT BE PURCHASING ANYTHING FROM REVELRY AGAIN AND THE BRIDE HAS ACTUALLY DECIDED NOT TO USE REVELRY ANYMORE DUE TO THIS INCIDENT Reply to Revelry I did speak to an agent and said that I cannot use a different style dress One because I paid for home try on of that specific style that I ordered and more importantly because the style I ordered is what the bride chose She should not be expected to change her plans because of a delivery issue I ordered a specific product and that is what I should get or my money back Regardless she has decided to use a different company as it s ridiculous for you to expect us to keep paying for dresses that aren t delivered her other bridesmaid had the same issue Very disappointing customer service and you should definitely update your algorithm so people can leave honest reviews on your page and aren t forced to select more than one star when that wasn t their experience

Horrible customer service for pregnant women

There is nothing nice I can say about using this company After ordering a dress for a wedding 6 months in advance I found out I was pregnant Knowing it wouldn t fit me I called and begged for an exchange NOT refund They pretended to really care about their pregnant bridesmaids so they told me to return the dress and then order a larger size I paid for the shipping to return only to be told 5 days later they wouldn t accept the dress because they could tell it had been worn The tags were all still intact and I had only briefly tried it on Then they told me they were either going to discard the dress or I d have to pay for shipping to get it back After literally crying on the phone and begging for just a larger size they refused The entire conversation turned into their word against mine It s really sad that there is no compassion for pregnant women in an industry catered only to women I would never use this company again nor recommend it The fabric is horrible and since it looked like I wore it out with tags on apparently I think that speaks volume of the poor fabric quality I m praying I find an outstanding alterations place that will be more helpful and reasonable than Revelry I refuse to give this company and more money

So I purchased a dress in October and

So I purchased a dress in October and the size chart is not right for the satin dress I tried to send them a picture and they said that the material stretches it s satin The breast area was off too and was off by 4 inches They said that it is a smaller because of the cups they added When I wrote a review on the knot they took it off It s very biased I wish there was a zero please don t waste your time with this company Very poor and definitely not made to order

Find another option

Order R951819I ordered this dress on 5 4 2023 and have not received the item or the tracking as of yet 7 19 2023 I tried to cancel my order since the company lost the maid of honors dress and cannot replace the item in time to reship Due to this we had to change companies so that we can match Revelry stated it cannot be cancelled or returned but wished me well on the resell I DO NOT HAVE AN ITEM TO RESELL I have not received the item I tried to dispute with my credit card but was told I cannot dispute as it is a custom dress This company does not provide custom dresses as I chose my typical size out of the options given I have reopened my dispute as I never received a product from this company They have also deleted my review under the flagging option even though I have a valid order number The dress is a size 12 that I chose from your option of sizes not really made to order This is a normal dress size that all stores carry I do have an open dispute as well

All talk no follow through - avoid at all costs

Revelry markets their home try-ons as 10 which is great but as soon as you enter your address they tack on another 11-13 for shipping that you have to pay every time you try on and when you order your final dress They don t let you choose the color of your home try on and won t let you see the actual color of the dress you re going to buy before you purchase The dresses also arrive in shambles hanging off the hanger and strewn in the box sloppily They did send a free shipping coupon to me that had no expiration yet now when I m trying to use it they are claiming that they cannot honor the code I ve gone back and forth with their apathetic and unhelpful customer service team all day and I am fed up beyond belief If you re a bride don t put your bridesmaids through the struggle of ordering from this terrible company

Don t buy these for your wedding

Don t buy these for your wedding I know they look beautiful online but they ll come with SO many issues I ordered these for my wedding June 18th 2022 and 3 out of the 5 dresses had major issues one had an actual rip in it right on the chest area and my bridesmaid had to wear it like this since we had no time to get everyone something else My sisters friend also ordered from here and her dresses all had issues too so it wasn t just a fluke order The alignments were off on hers and they had to spend a lot of getting them altered Additionally when I reached out to customer service I made it all the way up to their manager who reiterated that they will refund me 25 dollars Don t do it

Beware of sale items

Purchased a ready to wear bridal dress It was on sale for 140 down from 195 I didn t realize that sale items were not returnable When the dress arrived the style was very nice but it looked yellow - as if it had been in stock too long I attempted to return in immediately but was told that was not possible as it was a sale item I guess I will donate it to Goodwill

HORRIBLE experience with product and customer service

I m in the middle of the worst experience ever with this company I just received a bridesmaid dress that has so many flaws multiple pulls in the satin fabric runs in the fabric and the slit is bunch up it literally looks like it got caught in the sewing machine My response from customer service was that satin is a delicate fabric and I should try stretching the fabric to smooth out the pulls Pretty insane they think that s an appropriate solution after I paid full price for them to make my dress as they advertise My home try-on dresses all satin came in perfect condition This was obviously a huge screw up in production Still waiting to see if they decide not to be slime balls and just send me a new dress

If I could give them a zero I would

If I could give them a zero I would This business is terrible I ordered 5 dresses for my bridesmaids and they all came a week before the wedding with issues seams were off one of them had a rip another was missing the back clasp Honestly I never give reviews I don t want another bride to go through what I did They also did nothing to rectify this they offered me 25 bucks to get the clasp fixed a week out from my wedding Not helpful