Low quality products disgusting customer service
The customer service is incredibly rude The bottle I received was leaking from the beginning and couldn t handle hand washing which was instructed I sent an email about this and the response was unfriendly and rude they didn t care at all -- you need to buy a brand new bottle and no apologies Selling low-quality products and claiming on their website that they re durable C mon At least own up to your mistakes
Kunde
N/A
No return possible
The Shakers are ok But I expectet a much better quality The bottle is ok but the top is very cheap The color does not match to the bottle an one bottle has a scratch So I want to return my three shaker but they said it is only possible to return it as business package In our country is this only possible if you have a business So I write with smartshake and pay 10 for return Now it is in sweden where you must pick it up but nothing happens Thank you very much that I f up 62
Anne Minford
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Cheap and nasty - don t buy
Cheap and nasty Had to use brute force to get lid off when it arrived as it was done up so tightly Shame I can t give it zero stars - has gone in bin
Todd Parker
N/A
The last two metal Smartshake Bottles leaked
The last two metal Smartshake Bottles I purchased leaked and although I reached out several times to the company Smartshake they never responded back to me in any way shape or form Myself and my athletes will never purchase from them again
harold boyles
N/A
Terrible Customer Service
Ordered a TMNT Shaker and after waiting 2 weeks i chase the company up trying to find out where the item is because it wasnt even dispatched eventually got a reply back say MUST HAVE LOST THE package then issued refund no apology or try to replace it wouldnt buy from this company again really need to improve their customer service
Maximilian Schulze
N/A
Nightmare
Tried to order a shaker two times shipping to Germany Both times the packaged didn t even reach me because of Processing errors - I didn t even get full refund and I am still arguing with them because they don t want to refund shipping Horrible service and costumer service never again
Lusine
N/A
Leaks
Great design and material but it s not leak proof Firstly I thought I am not closing the lead properly but then realized it shouldn t be so hard When the protein shaker leaked all over me in the bus I just threw it into a trash bin where it belonged Disappointed
Meriem Makhloufi
N/A
For the money that I paid for these
For the money that I paid for these products I expected higher quality but I was shocked to find out the opposite The whey funnel was really cheap quality the shaker was too light and fragile I wouldn t buy from you again tbh it was lesson learnt
Consumer
N/A
good in money receive no after service
Generally satisfied with the shakebakers Already placed an order 3x the last order I had received a bothal Tumblr for my birthday in February I noticed a few weeks ago that the member is broken So sent an email got no reply Tried to send via Messenger and Instagram and emailed again No response 3 Smartshake good at selling but as soon as the money is transferred you get no response First mail is dated from 11 07 2024
Sirius Mortensen
N/A
Mistake after mistake
I ordered the Reforce Glass from their website Once it arrived I noticed that a part of the purchase was missing Oh well that s what can happen I wrote to the customer service about the mistake and they replied that they would send me a new one A few days later instead of receiving a new part I got a whole new bottle which I was very happy about After a quick wash I wanted to put it to use with a protein shake Problem was that the bottle wasn t leak-proof and now I had half-mixed protein shake all over me and the room I tried to use the other bottle I received first and that was also leaking Defeated I wrote back to customer service with videos and photos Turns out that the two bottles were both missing a silicone ring inside of the lid Smartshake then told me that they would send me a whole new bottle that was leak-proof this time I offered to send back the two bottles I got since I had no use for They told me to throw them away because they don t have any spare silicone seals That part I find really odd and an extremely big waste of two products that just need to get a silicone ring to fully function All in all I m happy with the product after I got one that actually could contain its liquid as intended I m also happy with the quick and efficient response the customer service But the road to get a proper product was unnecessarily difficult I would have hoped that the company would have a better quality control I will not be buying from this company again but I will still praise to the way that the customer service handled the situation
