AI Review Summary
Based on 57 reviews
Customers frequently report a fast, efficient loan process with professional and friendly consultant support. Many highlight competitive interest rates and successful loan approvals, often comparing the service favorably to banks. A recurring theme is the ease and speed of receiving funds. Negative experiences are primarily associated with aggressive sales tactics and misleading advertising regarding rates. Some users also cite poor communication with non-English speaking consultants.
What customers love
- Fast and professional
- Helpful consultant support
- Competitive interest rates
- Easy application process
- Quick approval
Common concerns
- Aggressive sales tactics
- Misleading interest rates
- Poor English support
- Hidden fees
- Unsubscribed calls
Last updated 2 weeks ago
M
Michael-Dennis
Scam I Wanted info on possible rates and possibilities of loans with my current resident permit I specifically said I don t want to make a loan application without the info They went ahead and made a ridicules loan request against my wishes I m now talking to my lawyer I never approved a loan request they used my personal information illegally
S
Sebastian V
I have applied for a Lon but I haven t
I have applied for a Lon but I haven t signed yet all I want to know is about the loan insurance will that be deducted from the amount I will borrow and how will the deduction be And with the amount I m requesting will the full amount be given to me or my bank will take some commission or taxes I want to know because I don t want to receive less money for that matter Someone kindly advise me on this real quick EK
A
Anatol
No clear answer and no problem solving
No clear answer and no problem solving skills Without understanding the question issue it felt like the consultant is just reading the answers from a sheet and is just repetitive
E
Emre Uzunoglu
The worst ever experience
The worst ever experience None speaks English and after completion of all the signed docs again they re asking for the German version of payslip and bank statement Total waste of time
H
Henrique Gonsalves
In summary the customer service is TERRIBLE
I applied for a small credit using their service Before I committed to signing the contract my assigned smava handler was after me with regular calls emails and even by post Anyway I signed the contract and provided the needed documents on 30 June 2023 As I write this review I still have not got any update whatsoever - NEITHER CREDIT APPROVAL NOR REJECTION All of a sudden the Smava staff can no longer be reached even when I use their very own appointment scheduler to request a call he would not call back On same day albeit 15 minutes after the scheduled appointement I eventually reached another smava staff using a different number and he was one of the most uninterested customer agents you would ever speak to He even claimed that my handler had tried to reach me when indeed there was no call or message from my telecom carrier that someone had tried to call
C
customer
Untruthful advertising and aggressive
Untruthful advertising and aggressive contacting with dozens of emails and daily calls under different numbers Do not fill out their online form with your real data
G
Gabriela Esperanza Galvan Guem
False advertisement
False advertisement Credit was advertised with 0 68 in the end after entering a very long list of details the least rate was 4 99 which can be obtained easily now at any bank
H
Hamed Fd
Too intrusive as a service
I used the smava estimate credit costs and interest rates but decided not to proceed further there was one offer I now get 5-6 calls daily You cannot unsubscribe or delete your account from their website and you cannot block the calls either since they are always from a different number If you do not like being bothered too often and want to decide things on your own prefer another service
H
Hamed Fd
The service and processing of the loan
The service and processing of the loan were carried out in an effective and efficient manner Thanking you kindly for your support
A
Agon
I spoke to Clemens Schroers and asked
My offer got improved Thanks a lot fot this
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