Sneakerhead Reviews

Unprofessional Rude Customer Service and Unorganized Insincere Management

I received an email this morning from Sneakerhead that my order I placed yesterday was cancelled After calling my gift card company I found out that the amount of this order I placed with Sneakerhead had been taken out So I called Sneakerhead and spoke with the customer service rep Olivia She impatiently cut me off in the middle of me explaining what happened When I asked Olivia why she was being impatient and rude---especially with her unfriendly tone of voice---she just said that she was going to transfer me without giving me a chance to agree or disagree I then spoke with the manager Suzanne who wasn t exactly friendly either though a notch or two above Olivia When I asked Suzanne about an email that I sent them yesterday----since they were already closed when I called them to confirm something---she said that they re not able to track who reads what e-mails In the year 2018 if a company doesn t have a system where management has access to shared information among employees then there s definitely a disconnect with effective communication When I mentioned to Suzanne again the manager that my gift card balance for today shows that the order amount was taken out she reluctantly agreed to allow my order to go through Once again it s not always WHAT one says but HOW one says it One s tone of voice reveals A LOT about the verbal expression I asked if Suzanne could send me some form of confirmation that we had the phone conversation and the order will indeed go through and Suzanne replied in an irritated tone that she didn t feel it was necessary but that they would Sounds like a MEGA LOAD of you know what I have NEVER heard of a company initially unwilling to provide some type of confirmation for an order placed by a customer After the phone call I searched for reviews for Sneakerhead and the first two 1 star reviews shared their experience of Sneakerhead s very poor customer service If I was the owner of Sneakerhead I would make some major improvements with my business These beneficial changes include but are not limited to replacing very unprofessional and unfriendly managers and customer service reps who habitually repel returning customers I have no doubt that I m not the first customer they POed and I won t be the last Employees who have a I don t give a H negative attitude are probably tolerating their jobs or careers just to collect a paycheck and have no desire whatsoever to actually connect with and help interconnected others This ultimately stems from a lack of unconditional true self-love which helps us to truly accept embrace and even deeply love interconnected Life within this Universe and beyond basically we can t sincerely give to others what we don t believe we have from within It s NOT wise to habitually turn off customers who shop from this particular site---especially those who have a relationship with athletes of various ages who in turn have connections with their team members classmates actual friends social media friends immediate and extended family members community members neighbors coworkers acquaintances and even strangers In today s information age word gets around INSTANTANEOUSLY There s plenty of competition among businesses so when a business habitually key word fails to even meet the BASIC standards---let alone go above and beyond---then it will be no surprise if that business eventually spirals downward like a raging whirlpool