Sophieandtoffee Reviews

Fast delivery

I got a subscription on the premium box and i orderd the dragon egg and scales separately I got the egg and scales within a week the quality is top notch Just love it

I received my starter box

I received my starter box this morning I m really happy with it it took a over a month to come but they kept me informed that it would be late due to restock and then I had an email when it was dispatched It was due by the 22 Feb but its very early I m so happy with the contents and will buy from them again

Great Customer Service

First of all the customer service is BOMB You always get fast answers they try to help as good as they can Every time they are so patient my first language is not english and sometimes i have problems with translating everything in their subscription portal but i always get the help i need if i have to switch something around cancel something skip something If you have a valid problem with the items you recieved mail them pictures and your problem you will get a substitut product not sure if they refund money because thats never an option i would chose no problems there at all you can argue that there shouldnt be problems at all yeah i get that but they are a small team and they do what they can As for the shop itself wonderful selection the subscription boxes are always worth their money i love the 50 off section the molds are one of the best molds i bought till now the glitter section lacks a bit in my opinion but thats personal preference i dont like small pots of glitter if i buy glitter i want a substantial amount of it they sell for small crafts also can totally recommend the UV resin and the silicone to make molds tested both and was more than satisfied

Repeat customer here

I ve used S T for subscription boxes and ordinary purchases since 2017 I ve always found customer service to be helpful and friendly and I realize that because they are located nearly 10 000 miles from my home there are sometimes difficulties in communication and shipping When there has been a problem I ve always received a courteous and timely within 3 days outside of holidays and weekends response Their products are adorable and I m so pleased to find official Disney-related items here If I wanted cheap products based on stolen copyrighted material there are other places to shop on the internet This isn t it Blaming the company for things beyond their control such as shipping difficulties holiday closures country taxes and duties pandemic disruptions and user error is absurd For problems such as an item missing from a box or a material that spilled during shipping I ve found that S T make every effort to remedy the situation which is reasonable I intend to remain a Sophie Toffee customer for as long as they produce the items I enjoy using so very much

I have been a customer for over 3

I have been a customer for over 3 years ive never had an issue that was not resolved quickly Their customer service is amazing

Love this store so much signed up to

Love this store so much signed up to the ELVES BOX which was fantastic defiantly get more than you pay for which saw me adding the quarterly box too if you love your resin makes and what to keep up with the trends this is the place to shop

Best craft subscription box 5stars

I ve been on my subscription box with Sophie and toffee for over 2 years and have nothing to fault them with They handle any issues promptly and are always willing to help you out I ve been so impressed by the boxes too They provide so much plus tutorials etc Boxes are so worth it

I ve been a customer for several years

I ve been a customer for several years Dozens of orders Sophie and Toffee is abhorrent They have a loyal following promising free tiens for positivity This is because they screw up so frequently they are called out for most releases They do not communicate well They lean on false advertising principals And above all they do not listen to their customers Let s review Reminders for your subscription do not exist It is common courtesy by most subs to say hey your due date is almost here Instead you just see thanks for your order After money has already been taken Dice box is 6 months late People had to chase them for updates The first post as pointed out to me on their Instagram clearly shows a dice and says it s included in the box Since this time they have promised extra goodies for the wait Well It arrived That dice wasn t in there And there was no clear extra goodies either They were careful to never fully say what went into this box and didn t provide a pamphlet Carousel box was set for end of 2021 It was suddenly switched with a calenders box that really very few were interested in No word on this carousel yet This past year the highly anticipated board game box was months late Little to no apology Kingdom hearts dice box was switched with Stitch with no warning this angered many people The Card CaptornSakura Box was teased endlessly until they told us they didn t actually have the rights so we d need to buy a lotto get the whole set as mystery items And even if you bought a lot you weren t guaranteed to get any or not duplicates Yay A few years back UV wire box clearly showed multiple wires included One in a random color was included Ariel Resin from the Little Mermaid box was often arriving having gone bad It was well documented And still they hassled nevery single person who told them they too for proof I never heard back about mine And so many more examples can be found on social media I also had a box disappear early pandemic I contacted them I pay for the extra insurance They had me fill out a form and whatnot swearing I was telling the truth Never heard from them Never got my box Their emails are slow if they come at all They treat you like you are lying even when asking any questions They want blind followers I also have a suspicion they are trying to copy a US craft suppliers ideas to get a better hold here The cauldrons AND the carousels are a bit too similiar Finally they support JK Rowling They claim they made a deal to not give her any money I don t see this as possible or even remotely on their mind It s gross