Southlandloghomes Reviews

BUYER BEWARE

DO NOT BUY FROM THIS COMPANY Just like the previous reviewer the exact same horrible things happened to us as well The project manager was useless and unresponsive Our plans took over 2 months to complete and we received no help whatsoever Because we were prior military we only had to put a 5k non refundable deposit down based on their cost estimates Looks like others had to put 25k deposit So sad The salesperson told us that their builders could build our 3 bedroom log home for 262k including site work when in all actuality not one builder came in under 350k not including site work The salesperson also told us not to seek quotes until we had the plans i e pay the non-refundable deposit After committing and paying the deposit we found that everything the salesperson told us was untrue The builders we spoke with said they did not like to work with Southland which also caused us more problems finding a builder who would take on our project Instead of a 3 bedroom house we would have had to downgrade to a one room cabin to afford their final costs We sold our home bought land and are now renting an apartment solely because Southland convinced us this home was more efficient and more affordable than standard homes Absolutely untrue We trusted that they were a moral and ethical company Our dream log home is now gone and we are out 5k The company refuses to own up to the commitment of their salesperson Save yourself the money headaches and non refundable deposits do not buy from this company

No words can explain what an unethical sad truths

No words can explain what an unethical and poorly managed organization this has proven to be They did not deliver quality or quantity of pro ivy Backordered materials was refunded for pennies in the dollar Cheats and liars Sad

Southland Log Homes - Run away - don t even walk

The only reason I would give them a single star is that the home product is good The sales staff is dishonest the corporate culture is poor Customer service is zero - beyond Southland s keeping an interest in money That is all they care about They absolutely refuse to address any other issues Their solution is to talk to the sales person - who is frequently the source of the problem and in the Dallas area I would run away from that office The are completely misleading as to the total cost to build - which you cannot accurately determine until you have signed a contract - which has no out They keep your 10 even though you will find out the financing is difficult because you will be upside down in true appraised value for a number of years after purchase Not a way to do business As for me they tried to shove a second contract when I made some changes - without acknowledging the first one - and when called on the issue all I have gotten is the run around For example their VP of Customer Relations and I would not know her title except that the previous CEO told me that he was forwarding my letter to the new CEO and the VP of Customer service addressed a number of concerns as follows I m encouraged that your final comment sounds as if you intend to move forward with developing a design and moving toward continuance Our process though you do not agree with it is that as we are working with the customer to achieve their desired outcome we quote a new design in an attempt to get closer to what they desire Once it s to their liking we will add the changes via proper change order as an addendum to the original contract and sales order and update the final design All about the sales nothing about the issues Her letter though is a good example of the poor corporate culture - nothing about who she is or her position just out of the cold dismissal I have more examples of their dodging and dishonesty but this review is already too long Overall Southland Log Homes is one of the worst if not the worst companies I have ever dealt with Their reply is the typical stock answer see others including BBB complaints They can t address the specifics as they know they have real internal problems that they won t address Further after contacting builders and banks I have found that unless you have a lot of cash and don t care you will be upside down in their product - possible for many years If life throws your a curve ball - and you need to sell appraisals are difficult and you will very likely lose a substantial sum of money Southland knows this and I suspect that one of the main reasons they play hide the ball with finances and too bad so sad once you sign on which is the only way you can get pricing

Absolutley in love with our home 4 years later

The ability to customize this lake house moving windows to allow for rooms with bunk beds reducing closet space since it was a vacation property pulling second floor ceiling over kitchen to allow for a functional loft space while not losing the vaulted great room were just a few awesome customizations We pulled front porch overhang out an additional 8 feet for a beautiful covered porch and were even able to split the Master bedroom into a master with a additional bunk room for the kids making a 4 bedroom home out of this 3 bedroom plan I thought the ability to revise my plans to me specifications was effortless and the outcome was amazing

We built a Southland Log Home in

We built a Southland Log Home in Youngstown FL and could not have been happier with Southland s customers service throughout the process The time and advice John Vick provided during and after the sale to the flexibility and responsiveness given by Danielle Whorton from delivery to dry-in Months after the materials were initially delivered and the builder identified missing material Dorthy Richberg and Stephen Knight didn t hesitate to make arrangements to immediately ship the material and it arrived within and couple of days We always felt that we could count on Southland s support and that included the engineer assigned Evan Disosway who fielded every call with reliable answers We have just completed the dry-in and hope to finish the rest in the next couple of months I would highly recommend anyone building a Southland Log Home use one of there approved builders even if they re from outside of your state We didn t do that and paid dearly Southland did everything they could to cushion our negative experience with the builder Tracy Winters Winters Construction Group out of Lake Ciity FL including putting them on their not recommended list and looking for a replacement builder to help finish the build If you get a good builder and a Southland Log Home we think your experience will be amazing Steve and Erika

We started looking at Southland Log

We started looking at Southland Log Homes models over 15 years ago and talked with the same sales representative year after year He was patient and never grew visibly tired of our visits to the office and our question Finally in 2019 we handed him the check to begin our Southland Log Home It is nearing completion this month and is more than we ever hoped far The folks at the North Carolina office worked with us to modify plans to include special items that we wanted the end results are nothing short of spectacular We selected a local builder in the Houston area recommended by the Conroe Texas Southland office and expectations have been exceeded once again Our new home features some of the finest wood craftsmanship that I have ever seen An second story addition over the garage provides us with a unique guest cottage and the upstairs of the main house is filled with abundant space for kids grandkids and guests Kitchen pantry dining great room fireplace master suite and baths on the first floor are all just what we wanted And a bonus space in the form of a screened in porch off the dining room and matching pergola bring the east Texas piney woods into our home Our builder could not have been better in overseeing incredible detailed work in the house garage and on the site which included roads electrical lines a well and a aerobic septic system because of the sites isolated location Miracles still happen especially with Southland s expertise and a builder like Kevin Fox

Very simple and one man did it all

Like I said very simple and exact instructions I built our 2 story 3 bedroom 2 and 1 2 bath Log House with attached 24 X 24 foot garage by myself I was 61 years old at the time I started Plenty of lumber should you make a mistake Enough wood preservative for 2 coats in side and out Over all I am very satisfied and would recommend Southland Log Homes to every body One last thing this home withstood the Strongest Typhoon that has hit Taiwan in the last 40 years 180 mph winds just a little gutter damage The gutters were bought from a metal supplier here in Taiwan OOPS One more last thing we recently had a 6 0 earthquake the house shook very much for a few seconds and still no damage I am sold on the quality of Southland Log Homes

love my southland home

I looked at several other types and companies looking for the home I wanted Couldn t find anything like what I wanted and southland agreed to take my sketch and make some blue prints then they put together a home kit for us We love it Thank you so much Southland Log Homes

I would gladly purchase another

My wife and I have purchased and built 2 log home kits from southland I had extremely horrible experience with my contractor for the first house That had absolutely no reflection on Southland Just a crappy contractor The home was beautiful Later we bought another kit and that one I assembled myself I did everything except the masonry foundation and the metal roof The Kit instructions plans and phone support were excellent throughout the entire process We had a few descrepancies with shipping and measurements but were quickly rectified through Southland s team to minimize any inconvenience I had I would happily purchase a 3rd if my time and money permit