Specialistorthodontistharleystreet Reviews

Specialist Orthodontist Harley Street

4.80
20 reviews
Excellent Rating
Based on 20 user experiences

Rated 4.80 out of 5 by 20 Happy Customers

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All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 20 reviews

The overwhelming majority of customers report an exceptionally positive experience with Specialistorthodontistharleystreet, with 19 out of 20 reviews awarding five stars. The service quality is consistently praised as welcoming, friendly, empathetic, and professional, with staff like Kerry and Greg frequently highlighted for their support and expertise. Patients feel their anxieties about treatment, particularly regarding braces, are effectively managed and alleviated by the clinic's caring approach. The clinicians' ability to explain procedures clearly and provide detailed, attentive care is a recurring strength noted across reviews. Specific treatments like Invisalign, teeth whitening, and clear braces are mentioned with satisfaction, leading to successful outcomes and improved smiles. The efficiency and timeliness of the service, including swift treatment without long waits, are also appreciated. However, one severe negative review alleges misleading practices, poor service, and a damaging experience resulting in physical discomfort and emotional distress. This isolated complaint stands in stark contrast to the otherwise unanimous praise for the clinic's overall service and results. Overall customer satisfaction is extremely high, with frequent strong recommendations to others seeking orthodontic care.

What customers love
  • Welcoming, friendly, and empathetic staff
  • Professional expertise and clear explanation of treatments
  • Effective management of patient anxiety and support throughout
  • High-quality treatment results (e.g., Invisalign, teeth whitening)
  • Efficient service and timely treatment without long waits
Common concerns
  • One report of misleading practices and deceptive experience
  • One report of poor service leading to physical discomfort
  • One report of emotional distress from the treatment experience
  • One report of wasted time and resources

Last updated 1 month ago

K

Welcoming and friendly

Welcoming and friendly this orthodontist made me feel more relaxed about having braces Before visiting them I was very anxious that braces would cause people to stare at me but they supported me and helped me through both the treatment and my anxiety regarding it I can t begin to describe how happy I am with my new smile Thank you Specialist Orthodontist Harley Street
K

Avoid this clinic

Avoid this clinic misleading practices poor service and a damaging experienceI strongly advise anyone considering treatment with this clinic to be extremely cautious My experience felt deceptive from the start and ultimately led to physical discomfort emotional distress and wasted time and money My experience Misleading Location InformationAfter paying a 800 deposit and signing a contract I was informed that the clinic wasn t truly based in London The Harley Street location is just a rented space with only one appointment per month available on Saturdays As someone working full-time in central London this made attending appointments nearly impossible Unclear and Extended Treatment TimelineI was initially told my treatment would last around one year However the treatment stretched over three years without proper progress or completion I ve since had to move to a new legitimate Invisalign provider to finish what was started Inflexibility and GaslightingWhen issues arose such as a tooth going off-track I needed closer monitoring The once-a-month appointment schedule proved completely inadequate Rather than finding a solution the staff dismissed my concerns telling me I was the only one experiencing issues which was not true or helpful Physical Side Effects and Lack of SupportDue to the poor planning and mismanagement of my treatment I developed pain in my neck shoulders arms hands hip and knees When I raised this they simply said No one else has ever had this problem Reluctant Refund OfferOnly after I became extremely frustrated and demanded accountability did they offer a full refund but only if I waived their liability This speaks volumes Professional Opinions Confirmed Poor TreatmentI ve since had assessments from two independent Invisalign providers in London Both confirmed that my treatment was poorly managed and mishandled this wasn t just in my head Difficult Refund ProcessGetting the refund was another ordeal No one wanted to take responsibility and communication was vague and unclear Although I eventually received the money the process caused significant additional stress
T

Great service

They definitely warmed me up to the idea of having braces it s not easy having everyone look at your mouth Their class A support made the journey 100 better Would definitely recommend these guys to anyone Now I ve got the teeth to prove it
M

Kerry was very helpful

I had a great experience with SOHS Their truly astonishing attention to detail and care is second to none I would recommend them to anyone looking for orthodontic care
C

White Teeth thanks to you

I had a great service here at SO Harley Street Greg and Kerry definitely are second to none when it comes to knowledge about teeth I can t wait to finish my treatment and complete my new smile Highly recommend
P

Thank you

Kerry was very helpful in talking me through the process and explaining how the Invisalign could help correct my smile I recommend Greg and Kerry to anyone thinking about having braces
D

Top notch treatment

Had my teeth whitened at Harley street recently and I m very pleased with the results everyone looked after me the service was top notch
J

Brilliant as always

I ve started treatment with SOHS and I m well on my way to fixing my teeth Thank you
P

Helpful

Cheers Greg Kerry Always a delight to see you two
N

Highly recommend very good service

I would highly recommend this

About Specialistorthodontistharleystreet

Dedicated to Beautiful Smiles At Harley Street Specialist Orthodontics our goal is the creation of beautiful smiles which maximise facial aesthetics and provide facial freedom for our patients We are the orthodontists on Harley Street who specialise in the freedom of smiling

United States

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