Spectrumboutique Reviews

Terrible Customer Service

The first time I ordered Spectrum Boutique I was disappointed in the product I gave them another try with ordering an educational book and the package never showed up All I can get is passive aggressive emails from the store They are no help at all you re just throwing your money away and bringing frustration into your life The policy for this on the website makes it clear that this is a very common issue that they don t intend on fixing

think twice before buying from this company

just spreading the word I ve loved this site for the better part of the last year and have purchased goods from them before The goods are a bit over priced but I felt like I was supporting a woman-owned business so it felt worth it Well if your package is stolen and you spend a week contacting UPS USPS and the company the best they can offer you is a 40 off coupon They don t replace lost packages unlike other companies like amazon and bad dragon and your local sex store I would just think twice before purchasing their goods

Love Spectrum

Excellent selection of product wise cataloguing prioritization of safety education Spectrum is my favorite online boutique 3

Best Online Sex Shop

Best Online Sex ShopThey have the best products and I love their values as a brand

Happy Ending

UPDATE 2 I wound up ordering a second round of accessories and a wellness book through Spectrum and this order completely corrected the issues I outlined previously Our customs declaration simply said our items were Personal Care Products and no product brands or items were individually mentioned anywhere on the customs label With that I feel my previous experience was a completely isolated incident and I feel confident in ordering again in the future Thank you Spectrum Boutique and Zoe UPDATE Zoe reached out to me and was kind enough to explain the error which occurred and has assured me that they will be looking into this to ensure it doesn t happen again in addition to kindly refunding my order so that we might try them again in the future At the moment we are hesitant but we may try again later in the year following Zoe s prompt addressing of the issue of missed discreetness Zoe thank you for caring about this error and looking into it I sincerely do hope going forward this problem doesn t occur and cause stress for Spectrum Boutique and its customers This was not our first order but this round we had a very disappointing experience as Canadian shoppers The TL DR is that tracking the shipping was a bit of a hassle according to the shipper it took several days from the date the label was printed to when it was actually handed over to the shipping company and our discreet shopping was pretty much tossed out the window and our courier literally teased us at the door This could be catastrophic for folks who aren t living in safe environment We ordered our merchandise on a weekend in the hopes that it would be processed within the next few business days It seemed to be going along fine at first but there were a few issues with the shipping right away For one the link we received to track it lead to a Google search error I had to plug it into a generic multi-tracking service to find out who was shipping it My order details claimed Shipping MethodInternational Shipping - DHL GlobalMail Parcel Standard - but DHL turned up no results It was UPS instead Simple solution but very confusing to be told something else on my order form Once I figured out who was tracking it it sat in Shipping Label Created USPS Awaiting Item hell for several days We ordered on Feb 4th and our tracking said this on Feb 14th Pre-Shipment Info Sent to USPS USPS Awaiting Item The U S Postal Service was electronically notified by the shipper on February 14 2022 to expect your package for mailing Felt like it seriously sat in limbo for quite a while Two of those days were Saturday and Sunday but we weren t exactly prepared for the order to sit for 6 biz days before it was turned over to a shipping company With COVID though we sort of understand Anyway the biggest issue was thus The website promises Shipping as well as billing is discreet and will not have Spectrum or any other adult company name visible When we received our order stamped right on the custom s label was B-Vibe Anal Massage Education Sliquid Bassy Gel Booty Formula Kixies Panty XL Thanks for that discreetness Spectrum Naturally our courier was giggling and kept hinting you must be excited In a more conservative or unsafe household this package declaration could have gotten us in HUGE trouble instead of just causing us a few blushes with a rude courier I m really disappointed in this I understand that on a customs declaration details need to satisfy the requirements of the depot but this is not our first time ordering adult products Customs declarations have been as simple as Electronic Massager or Silicone Adult Novelty Product Going as far as to label the item s company name and purpose feels like a betrayal of the trust we placed in Spectrum s shipping policy We love your inclusive platform your statement your journal your forum everything but this has completely turned us off future orders It s really disappointing because we really do love the company but this felt like we could only trust the website s policies with a grain of salt and when it comes to intimate products it s full trust or nothing Sadly we won t be returning and we re super bummed how this turned out

Wonderful products and made me more

Wonderful products and made me more confident with experimenting with sensations I never knew Beautiful design and made with love

I m a frequent spectrum customer and

I m a frequent spectrum customer and have only had positive experiences The site is beautiful and informative for buying the right product for your interests experiences I also haven t had issues with shipping either spectrum has actually been one of the most reliable and fastest for me during the pandemic They also have really good sales

Spectrum Boutique is amazing

Spectrum Boutique is amazing I can t imagine it s easy running an online retailer for sex toys but Spectrum has always been incredibly accessible and fun to navigate which I appreciate Everything is clear and laid out beautifully I think it s awesome how Spectrum is de-stigmatizing the conversation around self pleasure and I m really so grateful I stumbled across them I have several toys from them and each one is great I think Lelo and Wevibe are my favorite brands And as a plus shipping has always been speedy for me

So this is my first experience with

So this is my first experience with Spectrum Boutique and I can now say confidently that it won t be my last I have been burned in the past by toys that do not live up to the quality they profess especially in regards to potentially toxic materials used in manufacturing the product so my experience with Spectrum Boutique was a very welcomed surprise in a long list of regrettable past toy purchases THEY ARE THE REAL DEAL Absolutely top notch website super user friendly and quality product exactly as described that shipped quickly I now have a new favorite toy Addiction Cocktails Ice Blue and look forward to purchasing more in the VERY near future In short A Would recommend