Solicitors St Helens: Legal Advice & Services - St Helens Law
Based on authentic user experiences
Susie English
6733 reviews
N/A
10 months ago
PLEASE AVOID - read our experience
I would have given no stars if it were possible I am shocked at the reviews on here already and felt it necessary to review my experience honestly on here My problems with St Helens Law happened almost 2yrs ago However it has taken almost that long for the legal ombudsman to review my case and uphold many of the aspects I complained about SO I didn t want to jeopardise anything I have been given permission to review STH by the legal ombudsman has the case is now finished A tiny amount of compensation has been paid and they have washed their hands of it Firstly I want to warn people it takes around 18mths for the ombudsman to hear your case They are so snowed under with cases right now Also there is only a certain amount of compensation that can be awarded and it is minimal not acceptable at all So please be aware before appointing a solicitor We had an awful time We originally appointed a team of solicitors in Warrington to deal with both the sale of our house and the purchase of a bungalow However one left the firm and they were struggling for suitably qualified staff so we reluctantly moved the purchase of the bungalow to St Helens Law and left the sale of our house with the Warrington solicitors We explained how this had caused delay and we re reassured by St Helens Law it would be dealt with quickly From then on it was almost impossible to contact St Helens Law The other solicitors couldn t get them to reply Every time we did get to speak to them nothing was any further on Our buyers grew restless and we told STH this They kept saying they were waiting for one thing or another but were never specific Our other solicitor was frantic After STH dragged their feet for weeks just before Christmas our buyer pulled out I was furious I sent an email to St Helens Law asking them just where we were with progress and that the buyer had pulled out due to the delay I was firm but polite I asked to be referred to the complaints procedure By return I was told they were not dealing with us any more due to client relationship breakdown I d hardly had chance to speak to them They told us we had to pay in full -price set as if the whole sale had been completed - or they wouldn t release all the documents They held us to ransom We needed a bungalow for my husband s increasing ill health we already had other potential buyers viewing We had no choice but to pay them When I paid I told them it was under duress and we were very unhappy with the service I got a letter by return saying that they were closing the complaint as I must have been happy or I wouldn t have paid All through this there was a level of rudeness from management I wouldn t expect from solicitors The stress they put us through was unbelievable The Legal Ombudsman let us start a case straight away due to their dismissing the complaints procedure but it was 18mths later before we even heard from them They found the level of service far beneath what should be expected and awarded us around 20 of what we had lost to this firm We had to pay another solicitor to basically start from scratch and received no discount as little work was done It cost us dearly I reported STH to the SolicitorsRegulationAuthority but just received a letter saying they only look at more serious breaches of the rules so basically fraud and not quality of service So they wouldn t deal with this So I am saying PLEASE BE AWARE YOU HAVE LITTLE OR NO REDRESS IF A SOLICITOR TREATS YOU BADLY Dealing with St Helens Law was a horrific experience for us AVOID
Louise
6733 reviews
N/A
10 months ago
Took the big step to write a will The
Took the big step to write a will The person who answered the phone was rude Kept me waiting then said she would get someone to call me back Never happened Thanks for nothing Train your staff better
Carlo
6733 reviews
N/A
10 months ago
They flat out do not communicate
They flat out do not communicateI used them twice for two different house purchases Ended up with a solicitors called SHL in St Helens I am 8 weeks into two cash purchases and have no idea where the process is up to SHL and their conveyancing department flat out do not communicate or respond to my emails one of the estate agents has gone nearly 6 weeks without a reply from Debbie from SHL I genuinely have no idea where the process is up to I call them they do not reply or call back even after staff say they will I leave voicemails for them and they do not reply I email they do not reply I see google reviews stating they turned over some houses in 28 days Yet I cannot get a reply to a email or phone call What have I done so wrong to be treated like this I cannot recommend them based on this I now have two house purchases in limbo my next step is to complain to a regulator
Dr Tell it like it is
6733 reviews
N/A
10 months ago
I would not use this law firm if it was
I would not use this law firm if it was the last one left on earth It would receive no stars if possible How it can be allowed to operate and that some of the solicitors are actually licensed to practice law remains a complete mystery to me I was strung along for nearly two years on a medical malpractice claim The two solicitors I dealt with were non-communicative unprofessional and frankly incompetent beyond anything I could ever imagineNot to mention one solicitor couldn t be bothered to put on a suit or stop biting his nails in the few meetings we had This firm then dropped my case with no proper notice or explanation I have reported them to the Ombudsman I have new legal representation now who can t believe how my case was handled However I have lost money and valuable time This is NOT about losing a lawsuit mine never even got that far We in St Helens should expect thoughtful fair and competent representation Why we should have to put up with firms such as this masquerading as such is something our local government should investigate AVOID at all costs unless you want to be just another scammed individual looking for real help and ending up losing money being badly treated and being made to feel like you re the problem AWFUL all around
Dale
6733 reviews
N/A
10 months ago
Exceptional Service and Support
Working with Victoria was an absolute pleasure from start to finish She was incredibly professional knowledgeable and efficient throughout the entire process Victoria always went above and beyond to make sure that we were well-informed and comfortable with every step of the transaction She was patient and understanding with any questions or concerns we had and she made sure to address them promptly and thoroughly One thing that really stood out to us about Victoria was her attention to detail She never missed a beat and made sure that everything was done to the highest standard We always felt like we were in good hands with Victoria and that she had our best interests at heart We would highly recommend her to anyone looking for a conveyancer who is reliable trustworthy and excellent at what they do Overall we cannot thank Victoria enough for her exceptional service and support She made what could have been a stressful experience into a seamless and stress-free one We would definitely work with her again in the future and recommend her and St Helens Law without hesitation
Shaun
6733 reviews
N/A
10 months ago
Excellent Service from the Conveyance Staff
I used SHL to sell my mother s home while going through the probate process Leanne dealt with the sale and handled this professionally and provided an excellent service going above and beyond The buyers solicitors were asking for unnecessary details and processes but Leanne dealt with these quickly and with professionalism The sale took 4 months to go through and would have taken longer had the buyers solicitor got their way I was thoroughly pleased with the service I received from SHL and would used their services again when I need it Many thanks Leanne to you and the team in dealing with this sale for the family
maureen hackett
6733 reviews
N/A
10 months ago
I would give SHL ten stars if i could
I would give SHL ten stars if i could i recently had to deal with ny brothers estate the support i was given was very professional yet personal i came out after my initial visit feeling a weight was lifted off my shoulders Thsnk you so much SHL
Spectrum Connect CIO
6733 reviews
N/A
10 months ago
Thank you Howard Nulty
We would like to thank Howard Nulty for his knowledge advice and support with regards to our local charity who support adults with autism He has gone above and beyond to support us and we very much appreciate it We would highly recommend him and the team at St Helens Law
