Fence Company | Fence Installation | Fence Supply | Fencing Company
Based on authentic user experiences
Chris Norris
6891 reviews
N/A
10 months ago
Superior Fence and Rail Gainesville
Superior Fence and Rail Gainesville can t follow contracts They built us a fence that did not live up to many clauses in the contract and pre-installation checklist that was signed by me and the lead installer including distance from the fence to the ground and which type of vertical supports were used contract says 4x4s but they used 2x4s in some spots The fence was so high off the ground in spots that my dog and cat could easily get under it which they did My cat escaped and was injured so badly that we had to take him to the hospital Later he escaped and was hit by a car In other places the fence pickets are buried into the ground The contract states that the fence would follow the contour of the ground They also cut a buried private electrical line which was unmarked It was the line they were using to power their sawzalls The installers didn t say anything about it and I found a live electrical line leaning against a tree On the post-installation checklist the installer checked off All underground utilities irrigation systems checked even though they cut an underground utility line They were unaware of Gainesville fencing ordinances and the need to get city approval for a fence in a historic district This is not even a complete list of what they messed up
Conor McMahon
6891 reviews
N/A
10 months ago
Horrible Craftsmanship
Pros If you are looking for a basic fence they do a great job Cons Gates and customer service After rebuilding our gate multiple times we are still left with boards popping off crooked cuts holes from having to re-hang the gate and a second gate that s crooked and boards are splitting Before the second re-build they did offer us 500 saying they didn t have anyone to rebuild the gates because of all the layoffs we let them know we couldn t even get a gate built for this looking back we should have taken the money because the craftsmanship is nonexistent While this is extremely frustrating the bigger issue is months of texts with Manuel calls with Manuel and Donna multiple workers Branden Louis who were then fired brand new installer who spoke poorly of the company and having to go back and fix all their issues then an email from Superior full of misinformation claiming we asked for things we never did and turned away crews which never happened When we sent back all the texts proving the inaccuracy of their claims we never heard back We re sure they will respond to this saying they did everything in their power to make us happy customers but unfortunately that s not the case So if you have a gate - we do not recommend using Superior and if you have any issues with your build - good luck we suggest not paying in full until the issue is fixed so you can get what you paid for
