Surethingtoys Reviews

Preordered a figure from them in Nov

Preordered a figure from them in Nov 20 that was suppsed to release in Feb 21 Contacted them in Feb and they said release was pushed back to April Ok fair enough Inquired again April 28th they are no longer responding to emails Their customer service number is a JOKE All it does is tell you to leave a message Surprise NOBODY ever calls back All the other stores and sites have gotten their stock and shipped meanwhile SureThingToys doesn t even reply to messages Contacted credit card company to dispute NEVER BUYING FROM HERE AGAIN

Stay Away - they are terrible

I pre-ordered a Funko Pop in June 2022 It was supposed to ship in September September came went Nothing Then it was supposed to come in October Then November Now it s December - still no Funko Pop Everyone I know who ordered the same Pop from other sites got theirs in October Sure Thing s customer service replies have been rude condescending DO NOT order from these people

Failure and Lies are a Sure Thing

Over two months ago I ordered an advent calendar The order was supposed to be fulfilled on October 31 2022 My repeated emails were ignored Finally I was given a promise that the order would be sent on time but it never arrived This company is filled with liars and it is my hope that you see this review before you make a purchase with this horrible company

Don t order from this website

Don t order from this website especially pre orders I pre ordered an item and it s been like over a year I ve emailed them at least twice on it and kept getting the go around I recently checked the site and it said the item I wanted should be out this month If I receive it I ll be shocked and if not I have just waisted almost 90 I will never order from this company again

BUYER BEWARE of preordering from this store

BUYER BEWARE of preordering from this shady store Purchased the S H Figuarts Dragon Ball Super Gohan figure half a year ago and still have not received it Other retail stores had this item in stock 2 months ago yet this one can t seem to get their shipment from the manufacturer And contacting their customer service is useless as they have given me the runaround about how pre-orders estimated delivery dates are subject to change and refused to cancel the order and give me a refund Overall terrible experience purchasing from them and I advise you to NOT do business with these people

Pre-order from them will be ship to you much more later than other retailers

Pre-order Bandai Gundam from Sure Thing store is not a good idea They are super slow My experience is I pre-ordered the metal build hi-v gundam from the Sure Thing store while the ETA on website was Sept However my order is still NOT fulfilled now Oct 29 while other retailers already have the same metal build hi-v gundam in stock since Sept and never sold out

DON T ORDER FROM THEM

DON T ORDER FROM THEM As of this review the website isn t even accessible right now and all the webpage says is This store is unavailable which is crazy considering I accessed it earlier and tried to log in before being told it s suddenly unavailable Just like the other reviews I pre-ordered something from 1 5 years ago and by the time the expected arrival date came they kept pushing it back every single month I sent emails asking about it and was told that they didn t get the shipment yet but as soon as they get it they ll send it out which is such a lie at this point Every other retailer has this figure in-stock since its release yet SureThingToys doesn t I ordered a prize figure from them Surely they d have a prize figure in stock Nope Anyways they wouldn t give me a refund the last time I emailed them because of PayPal s 180 day policy They offer in-store credit but I wasn t going to buy from them again so there was no point in cancelling the order They make you pay upfront for pre-orders and then wait it out so they can take your money and run

Still waiting on a preorder from

Still waiting on a preorder from October of last year Their replies are generic with no helpful deadlines set for arrival Every other store already got their shipments months ago I m really disappointed and highly advise others to preorder elsewhere