Surprise Reviews

Waste of money

Waste of money I am currently working on canceling my subscription The so called surprises were total junk

I rate this app as a big fat 0 Scammers

I rate this app as a big fat 0 Stole 99 99 from my bank These are illegal scammers It is not a free game app DO NOT download this app as soon as you do they get your bank details via Google play account and start helping theirselves to your money in bank Have gone to police and googleplay to get to the bottom of it all

TERRIBLE SERVICE AND INCREDIBLY RUDE STAFF

This was by far the worst experience I have ever had with a company We went there to get our car and start our family Italy trip and they woudn t give us the car They said we needed this special international drivers licence to get the car and since that was not indicated anywhere on the website we asked for them to explain The manager there started yelling at us and told the other employee to not give us a car Then when we were trying to talk to her she said and lied that she had a meeting and shut the door of her office When we tried talking to the other employee to ask for help she got out of her office to keep yelling at us She yelled at my daughter my wife and to me and got racist by the end She said and I quote us italians listen when we travel we are not like you Turkish people she then started to teach us how humans communicate as if we were stupid and not know how to talk while all this time she was yelling at us At the end we were so tired dealing with her she said that she is kicking us out and called the shuttle and said go back to the airport and do whatever you do we are not giving you any car Even tho we pre-paid for the car I have never in my life met a ruder and aggressive person like your employee a person you chose to have in a manager position I would never recommend or use Surplus ever again and I will try my best for others to not get tricked into this company either

AVOID

The name Surprise certainly fits this company well The only surprise you ll get however is an unauthorised transaction around 100 on your bank statement The app prompts with an Apple Pay message to authorise 0 00 Didn t think much of it but authorised it as it s 0 00 right WRONG The app someone extracted my bank card details and the day after I had a charge of USD99 to my card - approx 80 with international fees on top When I approached the company they advised they would refund This didn t happen I left a 1 star review on the App Store for the companies mobile app They left a response to get me to contact them via email When contacting them via email they advised my account was closed and money refunded A few days after I received the refund not including the international fees They also asked me to edit my review on the App Store for a positive review in exchange for an Amazon Gift Card which didn t happen I have since cancelled my bank card to avoid them taking anything else I have also forwarded my complaint to Apple and the app has been removed from the App Store I would avoid this company at all costs - whether that is Surprise com website or their Surprise Rewards app Scam

Scam

Scam Thiefs First you take my money without my consent then tou dont have the option for cancelling the membership you dont reply my emails or the support service in the app You are thiefs

Don t fall for this scam

This is a scam unfortunately I got sucked in as I love monthly subscription boxes and thought that s what this was Bad on me for not being more informed Bad on them for being a trivia site that charges 39 99 per month- states you can open Surprises match and win When I started I was actually getting the opportunity to open surprises and even purchased a surprise for 19 99 Then the site froze and I had to reload the app and lost everything- including my 19 99 surprise Contacted customer service and they say they are working on it- asked them to either send Surprise or refund my 19 99 they said they will not refund as it is past the introductory period- it was day 2 The newly installed app will also not give me the opportunity to open the Surprises therefore no chance to win- have contacted customer service many times and told they are working on it Be smarter than me and don t fall for this scam

FTC complaint filed

Scam I won a prize Received a fake-promo-code to redeem it Surprise - it was fake After 9 months of constant communication with support they only just now 01-11-2023 literally 9 months after I had won said it was an error and offered me 1 of 3 prizes of much lesser value I d spent money trying to win a good prize and when I did I was given the runaround for 9 months and then was offered garbage for it Scam stay away

Still fighting this company for a

Still fighting this company for a refund Charged my card and never received any product Customer service is unavailable by phone and when I finally got a call back they were less than helpful