Taxact Reviews

I have been using TaxAct for over 20

I have been using TaxAct for over 20 years since the desktop version This year for 2021 they charged me 3X and I still can t file and it says I still need to pay Now I m on hold with someone who doesn t even live in the US obviously trying to get a refund There is no way to even email to request the refund I will need to file a complaint through paypal obviously This is FRAUD And trusting non-Americans with your tax info FRAUD Never again

Scam

Charged 50 then couldn t file the taxes No support after hours of trying to contact them Three days later they send an email saying they can t refund me Offering no further tax assistance

I hate this company

I hate this company I cannot apply a discount code to my exisiting return which is listed as full price I would have to start all over to get the discount I am not going to do that so I will just pay the higher price That s not the way to treat customers because the price should be good whether you are halfway done or start from scratch I hate them I really do

I have been using taxact for several

I have been using taxact for several years this is the worst ever year I spent more time on the phone trying to fix stuff than I did actually entering my taxes I paid but when I went to print it said I needed to pay again that took several hours to fix They either cut you off immediately because they don t know how to help you or they say they have fixed it when they haven t Next up was my return had DO NOT FILE printed all over it this they could not fix I waited on the phone for one hour and got no further I ended up printing the form off the IRS site and filling it out manually this I paid TAXACT over 100 for the privilage of me doing the work I sent them an e-mail and their response was to take me through the printing steps what you didn t think I already tried that about 100 times hoping to get a different result

their efile system really messed-up

Each year when I efile with TaxAct I print a copy of my taxes for the record This year their Efiling to the Oregon Department did not show my W2 income did not show the taxes contributed by my employer I was shocked I talked to three agents none could explain what happened and NONE COULD HELP ME they just hang-up Fortunately I had my printed copies so I filed them Go to hell TaxAct

This is throwing away money

Do not file with taxact I spent 100 on all the bonuses to make sure everything I filed was correct and checked to make sure I would get what I needed In the end after using this absolute terrible service that took my money and still didnt give me the service I paid for I am now getting less then half of what I should have If you use this you are not only throwing away money to a bad business but you will also lose your return

Never again Taxact

Taxact was good until the last three years Last year I went to add one more piece of info then submit my return got into my return I had lots of info and data in and everything vanished it was blank So I had to do it all again The previous year it said we could put money into an IRA but it turned out we couldn t because we had no earned income so that error caused us an excess tax and lots of aggravation This year Taxact said we could not pay our state tax with direct debit only federal So we selected the option to pay our state tax through another company with a credit card which charged us 15 Then Taxact did a debit out of our checking account to pay both state and federal so we paid our state tax twice because of Taxact s error They said I must straighten it all out with the state not them

Worse tax experience

Worse tax experience They sent my original tax return to the IRS instead of my amendmened I waited 6 months then finally the IRS said it s the same Now I have to pay another fee and wait another God knows how many months or years to get my tax return I highly recommend not using this app