Overall customer experience with Taxhelper is highly polarized, with many users praising the service while others report significant issues. The majority of reviews highlight the service's ability to simplify the complex Danish tax system, especially for expats and international users. Many customers appreciate the quick, friendly, and efficient support provided by the team, particularly noting the ease of the online Q&A process. A key benefit is the substantial tax refunds users report receiving, often in the thousands of DKK, which they might have otherwise missed. The platform is frequently described as intuitive, easy to use, and available in English, making it accessible. However, a notable segment of customers accuses the service of being a scam, alleging incorrect monthly tax adjustments that lead to financial losses or unexpected tax bills. Complaints also include failures to update tax cards as promised and concerns over the service being expensive. Despite the negative feedback, the prevailing sentiment among reviewers is one of strong recommendation, citing reliability and the valuable peace of mind the service offers. The service quality is generally rated highly for its user-friendly approach and helpful customer support. Delivery of the core service—facilitating tax deductions and refunds—is seen as effective by satisfied users, though the returns policy is not explicitly discussed in the provided reviews. Product quality, referring to the software platform and advisory service, receives praise for being a great self-service tool. Overall satisfaction is very high among positive reviewers but severely low among those with negative experiences, creating a stark contrast in perceptions.
What customers love
- Simplifies the complex Danish tax system,
- Helps users secure substantial tax refunds
- Intuitive, easy-to-use online platform and Q&A
Common concerns
- Allegations of being a scam due
- Instances of users receiving unexpected tax
Last updated 4 months ago
