AI Review Summary
Based on 25 reviews
Taxpeople receives strongly polarized reviews, with most 5-star ratings praising efficiency and responsiveness, and most 1-star ratings citing non-delivery of refunds and poor communication. Several 1-star reviews describe the company as scammers who kept refunds or disappeared after payment, while multiple 5-star reviews highlight a seamless, stress-free, and professional service that delivers faster than expected. The contrast indicates highly inconsistent or unreliable performance between different customers.
What customers love
- Great service
- Efficient processing
- Quick refund
- Professional team
- Easy process
Common concerns
- No refund received
- Poor customer service
- High fees
- Scam allegations
- Delayed communication
Last updated 3 weeks ago
A
Arthur Graham
Dreadful customer serviceNo contact since Feb and response to emailsHmrc have settled to them so they have their fee and my money which they don t want to pay out it seems
L
Lyra
Help please this company rang me today
Help please this company rang me today and got details from me I havent signed it anything but they have my details Can they do anything with thus
A
Amelia
What went wrong trust pilot asked
What went wrong trust pilot asked they are robbing con artists lied about there fee Zero contact once they had my cheque they charge 150 vat that is there fee not the 15 i was told Worst company only reason i got a reponse in the end was because i was going to seek legal advice PLEASE PLEASE PLEASE DONT USE
M
Mika Reed
Terrible company avoid
Terrible company Do not use Kept all my refund Denied they had received anything from HMRC until I told them i had proof from HMRC saying that had sent them a cheque 6 weeks ago They said I would receive no refund and they were keeping almost 200 for fees
A
Amelia
Great service and very responsive to
Great service and very responsive to email queries The whole process was seamless and really please that I contacted them Thanks everyone for your help with this
E
Erin
Brilliant company
Brilliant company really efficient throughout my whole claim and a really friendly team Will be recommending to all my family friends Made my Christmas a whole lot easier this year thanks again guys
C
Chloe Turner
Everything was clear and easy to
Everything was clear and easy to understand quite easy and a nice phone call to check all was OK feel confident that my claim is in good hands
K
Kwame Mensah
I was very sceptical about applying for
I was very sceptical about applying for this rebate as I have applied with other companies before This took just over 3 weeks and I got a letter in the post from the government making it legitimate I would recommend this company
S
Scott Harvey
Absolutely faultless from start to
Absolutely faultless from start to finish Yes they take a fee was 15 of my refund but in the view that I wasn t expecting a refund I was pleasantly surprised They have completed all the work and I have just waited without any effort Thanks Tax People
I
Isabella Green
Extremely Efficient and Got Me More Than Expected
I honestly didn t expect to get anything back but The tax people proved me wrong They handled everything quickly and kept me updated throughout the process I ended up getting more than I thought I would No stress no phone calls Took me 2 mins to fill in the form Highly recommended
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