The Gin To My Tonic - Gin Festivals, Virtual Gin Tastings & Gin Online Store
Based on authentic user experiences
KJ
6734 reviews
N/A
10 months ago
Earlier intervention better processes needed
It might be down to Royal Mail s Tracked 24 service taking over 4 days It might be down to the distiller taking almost 3 days to dispatch the item Regardless as to who was at fault I had to do all of the chasing - initially as to why the delivery was late - then requesting tracking information which took 2 days to obtain - then the tracking info was sent to me without anyone checking it - as soon as I saw it was obvious there was a problem Initially no-one else seemed to realise there was an issue - I was repeatedly told the item would arrive on Monday it arrived midday Thursday The emails from the team were polite and apologetic but that wasn t what was needed - earlier action better processes someone taking responsibility would have ensured the issue was identified and possibly fixed much more quickly It s only a late birthday present - no-one died but it need not have been such a drawn out process had someone taken responsibility early on to deal with the issue No-one did - hence this review Sadly I shan t be using them again
Emma MCSHERRY
6734 reviews
N/A
10 months ago
Very poor and unprofessional
My mum had purchased 3 VIP tickets to this experience in Dublin months in advance but it was called off with less than a week s notice They sent an email to say that they would reschedule the event and let us know the new date in a week That never happened They ignored emails They deleted my comments on Facebook asking about the Dublin event They didn t reply to my comments and they eventually blocked me from their Facebook page All I wanted was a reply or any information regarded a new date or a refund How unprofessional They asked my My mum not to put negative comments on Facebook and even though she had sent 6 emails she only received a reply after threatening legal action It was a very frustrating experience trying to get a refund I do not trust this company at all and will never give them my money
Anna Hilton McNamara
6734 reviews
N/A
10 months ago
I ordered an advent calendar back in
I ordered an advent calendar back in September which had a mid October delivery date When that passed I had several email exchanges where I chased for a delivery date to be told end of the week or tomorrow etc I then told them the drop date day I needed it as it s a gift and was assured it would be with me It wasn t Now my emails are being ignored and I am stuck with a product I have no use for Very poor customer service Would not recommend or use again
