The Greenthumb – PR wing of Grasshoppers India
Based on authentic user experiences
Nick
6732 reviews
N/A
10 months ago
Trespassed on our property and applied unrequested treatments without permission
I m not a Greenthumb customer and that is the problem We had a card pushed through our door a few days ago saying that their operatives had applied fertiliser and an anti-moss treatment to our lawn We did NOT ask for this service Furthermore as our lawned areas are to the rear of the house the Greenthumb people had to trespass to access them My partner was in the house at the time but didn t see them and they certainly didn t request permission Shocking behaviour We have set our garden up as wildlife friendly and we avoid using any artificial fertilisers or grass treatments I m now chasing them to see if they ll remove the treatment I don t care if they suck this stuff up using straws 5 2 23 UPDATE I think it s only fair to offer an update on this story as a nice lady called Fiona from Preston North Green Thumb took the trouble to email today a Sunday to discuss the issue and seek to understand what happened It appears that their technician came to the wrong house in my street having had a legitimate job to do a couple of doors down It s an annoying mistake in the age of GPS and Google Maps but I m impressed with the response from Fiona Taking a complaint seriously and trying to resolve Customer Service 101 sensibly defusing the matter and bumping up the stars to compensate
PeterStevens
6732 reviews
N/A
10 months ago
Good Lawn Care BUT Poor Accounting
We have used Green Thumb Torbay for some years Their service has been good and our lawn has recovered well from having lots of children on it for many years They have always kept us well informed of visits etc BUT their accounts department is lamentable We decided to cancel our contract in August and asked for a final account Despite endless chasing we still in November don t have a final account We eventually got our monthly DD cancelled in October A previous change of plan produced similar problems with the accounts department
Mr Laverick
6732 reviews
N/A
10 months ago
Disappointed in the results
Happy with the frequency they turned up and advice given however poor results Lawn is 7 years old and has been absolutely covered in moss and looks discussing Looks like the moss treatment hasn t worked and now I m frustrated and spending additional money to try and revive Think I ll stop paying and try myself Disappointed in the results
Yvonne Corfield
6732 reviews
N/A
10 months ago
A very pleasant young man Kyle came
A very pleasant young man Kyle came to the door this morning to explain in great detail what kind of treatment he was going to give our lawn He was very polite and informative
