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Overall customer satisfaction with Tidiy is overwhelmingly positive, with the vast majority of reviews awarding 5 stars and praising the high-quality cleaning results. Many customers specifically highlight that their carpets, sofas, and ovens were left looking and smelling brand new after the service. The professionalism, politeness, and respectfulness of the cleaning staff are consistently commended across multiple reviews. Service punctuality and efficiency are also noted as significant strengths, with cleaners arriving on time and completing tasks effectively. The customer service experience receives mixed feedback, with one severe complaint about being ghosted by live chat, but several other reviews explicitly praise it as 'really good' and 'amazing'. The company inspires strong customer loyalty, with numerous reviewers stating they will book again and recommend the service to others. The booking process via the website is mentioned as being user-friendly and straightforward. However, a critical recurring issue is the no-show of cleaners, as reported in a detailed 1-star review where a booked cleaner failed to arrive on two separate occasions. This inconsistency in service reliability represents a notable flaw amidst otherwise excellent feedback. The overall impression is of a highly effective cleaning service that delivers exceptional results when the appointment is fulfilled as scheduled.
Last updated 4 months ago