Less than 1 Year the pants got ripped
Less than 1 Year the pants got ripped by walking More European fast fashion poor quality things
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AI Review Summary
Based on 46 reviews
Overall customer experience with Tom-Tailor is sharply divided, with many praising the brand while others report significant issues. Positive reviews frequently highlight the good quality and durability of garments, particularly jeans and t-shirts, which are noted for fitting well and washing reliably. Many customers appreciate the fair pricing, frequent sales, and discounts available both online and in-store, especially for club members. Delivery is often described as fast and smooth, with some noting quick receipt and no payment problems. However, a substantial number of negative reviews cite severe quality control failures, including items falling apart quickly, dye transfer from jeans, and receiving defective products like jackets with holes. Customer service and logistics are major pain points, with complaints about unresponsive support, lost packages, incorrect or partial shipments, and difficult return or refund processes for faulty items. The returns policy is criticized for being unhelpful, with staff refusing returns on defective goods and customers facing hurdles to get refunds. Delivery costs are considered expensive, especially for single items or partial orders, adding to dissatisfaction. Inventory and system errors are problematic, leading to cancelled orders, payment issues, and items being out of stock after purchase. Ultimately, satisfaction hinges heavily on receiving a flawless product, as inconsistent quality and poor post-purchase support lead to a highly polarised customer base.
What customers love
- Fair prices and good value for
- Frequent sales and discounts, especially for
- Good fit and sizing, particularly for
Common concerns
- Unresponsive customer service and poor support
- Logistics issues: lost packages, partial/cancelled shipments
- Difficult return/refund process for defective items
Last updated 4 months ago
D
Denisa Diaconu
Worst company to deal with
Worst company to deal with I ordered and paid and after 7 days still no goods I rang and they said they have a system error can I rebook and pay They don t take payment until goods are send they said Not true my payment was taken have a bank statement They have a phoneline with people based somewhere in Asia that truly don t care Never order through them I paid and after 7 days no goods
M
Mariola Pakulla
Do not order from them
Do not order from them they lost my package and did not bother to even check when if I was in the house to deliver it and now I am still forced to pay a product that someone else took Worse customer service and shopping experience not worth your money
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Denisa Diaconu
The Tom Tailor shoe I bought in Tirol
The Tom Tailor shoe I bought in Tirol was falling apart after only 1 week of use Both inside and outside Apparently its designed for those of us who have wings and do not thread on the ground This however should be clearly indicated on the packaging
S
santosh roopesh
Not shipped
Not shipped Two weeks waiting for my order to be dispatched customer service not responding Scammers
P
Patrick B hr
My order was cancelled after 1 week without reason
On 17th i placed an order online On 21th someone contacted me because the size of one of the items wasant in stock anymore I asked for a bigger size instead of refund On 23rd I received a notification that my entire order was cancelled I had 4 items on that order