Tonneaucoversworld Reviews

Tonneau cover wait time

I purchased a Tonneau cover in the middle of March of this year 2021 I was not informed about any delays in delivery of my cover when I purchased the cover over the phone with a representative I was later informed 2 weeks that my order would be shipped early April About 2 weeks after that I was informed that my cover would be completed from production on the 22nd of April and would ship on May 5th Today April 26 I received another email stating the cover will not ship until May 28th Seriously I have had enough with the wait time on the delivery of my order Why is there such an issue with getting my product I have NEVER had such a problem with this company until now This is going to make me not order from them ever again and leaving a bad review I can t deal with the incompetence any longer If they use the excuse of COVID-19 being the answer that to me is just a cop out for bad customer service I need answers and a solution which they are not giving me I am a very disappointed customer right now

Ordered Sunday

Ordered Sunday Still hasn t shipped Yet website offers same day shipping BEWARE Dare you to try and get in touch with anyone within an hour of waiting that will even check on the order This is the same company as Realtruck com

I ordered a product based on website

I ordered a product based on website info Immediately called company to verify its use Was told it wouldn t work for what I intended it to be used for I cancelled the order 11 minutes after ordering I got confirmation emails stating they understand I am CANCELLING the order I call 4-5 times over 2 weeks to see why I am still getting shipping updates They say they are working on it After 12 days they send me an email saying the item has shipped I have sent 4 email requests and talked to them 3 times to insure the item does NOT SHIP They reply to my email complaints asking not to ship the product and refund me my money with a GOOD NEWS email that my issue is resolved and the product is shipping out today They are the WORST COMPANY when it comes to listenin to the customer

3 weeks and still hasn t shipped

I ordered a gator fx3 on Nov 7th from there website it is now nov 25th and still has not shipped and just got an update delivery will now be 3rd week of dec I m canceling my order as soon as I can if I can get a hold of anyone This company sucks go through the manufacturer

Never Received my 1 800 Tonneau Cover No Action by Seller

I purchased a tonneau cover that promised shipment within a week Three weeks later after being charged over 1 800 I have received three boxes from TonneauCoversWorld each of which contained parts of a previously opened tonneau cover for my truck but not a complete cover Apart from purchasing a new cover not open box several necessary components of a functional cover system are still missing After three tries and several calls emails and chat messages They appear intent on keeping my 1 800 while never actually sending me the product that I purchased Difficult to tell if this is an elaborate fraud or if they are really this incompetent

This company keeps you on the hook with

This company keeps you on the hook with promises of ship dates only to disappoint They said 10 days and now they keep moving the date now looks to be closer to a month I have asked them to cancel my order after reading the reviews of the company I wish I had read the reviews before I ordered from them If you are reading this before you order don t order from this company they don t communicate well at all

will i ever get it

placed my order and got a delivery date after my delivery date i got an email saying it was delayed after a month of getting repeated delay notices I contacted customer support to figure it out they sent me an email saying it had been resolved i figured that meant i was getting it no they delayed it another month so two months after they got my money still no cover

Deceitful Business Practice and Poor Customer Service

I ordered a Tonno Pro the day I bought my new Tacoma The estimated shipping was Aug 4 I contacted the company on Aug 5 to see what the status was and they said I had a 10 to 12 week wait time since it was coming from the manufacturer I then cancelled the order and received a ticket number They also stated the order would not be considered cancelled until their warehouse verified it had not shipped Two days later I got a shipping notification saying it should ship between the 11th 16th of August I submitted another ticket and got the same reply about verifying that it hadn t shipped before cancellation I tried to call and was told I had a 2 hour wait time The worst part is they charged my credit card the day I ordered and still have not shipped it

Order your cover elsewhere

Ordered a cover for a Toyota Tacoma and received the mounting hardware for a Nissan Frontier called customer service to have them send me the correct hardware and was asked to send photos of the hardware that was sent Then was told it would be reviewed by a specialist to see what they could do to help Very simple fix just send me the correct hardware I now have a cover that cannot be mounted to my truck and am stuck waiting to hear back from a specialist Terrible customer service buy your cover elsewhere