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Overall customer experience with Topken is sharply divided, with many praising the service and product quality while others report severe issues. Positive reviews frequently highlight excellent customer service, describing staff as friendly, responsive, and helpful, especially via WhatsApp and Instagram. Fast and reliable delivery is a common positive theme, with many customers receiving orders on time or ahead of schedule. Product quality is often described as good, with items being comfortable, stylish, and as described, offering good value for money. However, a significant number of negative reviews allege the company is a scam, citing non-delivery of items, extremely long delays of weeks or months, and a complete lack of communication. The returns and refund process is a major point of failure, with many customers reporting an inability to get refunds despite requests and poor email responsiveness. Some customers report receiving counterfeit or incorrect products, wrong sizes, or items different from what was ordered. Delivery times are inconsistent, with some experiencing very slow shipping, especially internationally, taking several weeks. Despite the positive feedback on service when it works, the company's reliability is heavily questioned due to the volume of complaints about unfulfilled orders and financial disputes. Overall satisfaction is polarised, with happy customers being highly loyal and recommending the seller, while dissatisfied customers warn others to avoid the business entirely.
Last updated 4 months ago