Topken Reviews

TOPKEN

topken.co.uk
3.80
90 reviews
Great Rating
Based on 90 user experiences

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Rated 3.80 out of 5 by 90 Happy Customers

60%
10%
2.2%
5.6%
22.2%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 90 reviews

Overall customer experience with Topken is sharply divided, with many praising the service and product quality while others report severe issues. Positive reviews frequently highlight excellent customer service, describing staff as friendly, responsive, and helpful, especially via WhatsApp and Instagram. Fast and reliable delivery is a common positive theme, with many customers receiving orders on time or ahead of schedule. Product quality is often described as good, with items being comfortable, stylish, and as described, offering good value for money. However, a significant number of negative reviews allege the company is a scam, citing non-delivery of items, extremely long delays of weeks or months, and a complete lack of communication. The returns and refund process is a major point of failure, with many customers reporting an inability to get refunds despite requests and poor email responsiveness. Some customers report receiving counterfeit or incorrect products, wrong sizes, or items different from what was ordered. Delivery times are inconsistent, with some experiencing very slow shipping, especially internationally, taking several weeks. Despite the positive feedback on service when it works, the company's reliability is heavily questioned due to the volume of complaints about unfulfilled orders and financial disputes. Overall satisfaction is polarised, with happy customers being highly loyal and recommending the seller, while dissatisfied customers warn others to avoid the business entirely.

What customers love
  • High product quality and good value
  • Wide selection of products at good
Common concerns
  • Severe issues with refunds and unprocessed
  • Allegations of selling counterfeit or incorrect

Last updated 4 months ago

C

Well here again

Well here again As I can see there is a lot viewing my reviews You can see topken was giving me a refund Then they now said order delivery by end of this week absolutely no trust in them why run a business like this honestly is the best policy Please tell all what s happening
C

One day I may get my money back or my

One day I may get my money back or my order Had an email saying your order is ready for delivery my order should have been out for delivery when ordered not months later So still nothing apart from that Oh and I will get a tracking number said that from day one too Topken I will a low to to tell me on here I have nothing to hide only you where my order plz tell me on here instead of keep saying your sending me emails when not too just cover yourself PLEASE DO NOT DEFECT This question on here Where is my stuff or money please please don t rite back to cover yourself where is it getting fed up with your service now
C

At last I had a parcel delivered today

At last I had a parcel delivered today one of what I have not orders a pair of new balance Pensoles What the hells going on Also am going into new balance store with then tomorrow showing what you sent out to me absolutely 2 pairs or the most poorly made and incorrect trainers I have ever seen I request a full refund totally not acceptable
C

Scam website

Scam website You sent me fake counterfeit trainers and not even ones asked for Tell me and your customers why you sent fake items out I have sent 7 emails today none replied to Refund please tell me when and not what you want me to here
C

Scam

Scam Tooken I want my money back your fake goods are no good And am not allowed to return them as not advertised as counterfeit and it s illegal to sell or return goods
L

Hi topken

Hi As this is the only place you reply As stated in emails that you choose not to state anything on here You and I know as well as jd sports and nee balance them selfs the products are fake and counterfeit Law states as well as then I am not allowed to return them till I have a full refund This has nothing to do with your timeframe I asked for a refund as I have been guided by more than one 3rd pay in Klarna as that s how I paid as at time your only payment method Why not state on here with reply everdance suppled in email as your good are fake You send me a lint where I can show your customers the facts on this I will be more than happy to show them and prove you wrong The goods are fake so refund plz not only that there not even the goods I ordered that took me to your website in first place Chris
K

Hi have you spoken to Klarna who I paid

Hi have you spoken to Klarna who I paid to pay you I request a refund I can not put the counterfeits you sent me on my feet can not under law send them back they will be going to customs And you can not sell them by law and have been reported on this counterfeit goods are as good as stolen goods and should be distroyed as it s illegal to copy goods in uk I don t know where you get them but it s against the law If you send me my refund no further action by me And you can gladly come and collect goods before they get sent to customs I will give you 21 days to send refund and resolve this issue I think i have been fair and waited 2 months tor items witch was not even goods I orderd then sent copy fake goods what I don t want as I have not paid and ordered Kind regards
C

Biggest scam company ever

Biggest scam company ever I have had a response stating best a of luck getting money back How sad a company I warn you do not buy from this company you will not get your goods or a refund it s a scam along with all the 5 star reviews there from the owner look who owns and names on reviews not an every day name
C

Hi topken

Hi topkenPlease open up and put on here what you put on email and stop scamming you customers I also told you am going nowhere like you said on email till get refund
C

DO NOT BUY FROM THESE

DO NOT BUY FROM THESEthe so called air max 720-818 are not like the ones I ordered they are the wrong size and to be honest they look like they are fake Took a month to turn up after messaging questioning where they are

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