The Worst Buyer Beware
I don t want to give them any stars On July 15 2024 we called to inquire about Top Tiers moving services We made it clear we were working with a small budget because of the move The first quote was way too high so we declined That s when Steven started to haggle and offered a lower negotiated quote that seemed doable We explained to them thoroughly what we needed loading which included about 40 boxes some furniture and 2 motorcycles Steven explained they could only move one bike along with the rest of the stuff A week later the movers showed up saw what we needed loading and quickly told us that they could not start loading because Top Tier did not make it clear just how much room they would need and they were also unaware of the 1 bike Their moving truck was not big enough because they had other movers for pick-up We called Top Tier to rectify the situation and their response was we need more money Apparently their policy is no partial refunds outside of 3 days We informed them because of the circumstances we weren t aware until the movers arrived that nothing could be done Bottom line we ended up spending double to rent a pod and haul as much as we could ourselves After going back and forth regarding partial payment reimbursement Top Tiers offered to send another moving truck for the second time to haul the remainder of our stuff Again the movers showed up with a small truck and told us that could not haul anything we had Well to make a long story longer Top Tier would not reimburse us partially nor did they render any services They will quote one negotiated price but trick customers into paying more in the end That s why I say buyer beware if you call Top Tiers
Shatina Fields
N/A
Top Tier Moving Group Rip Off
I hired Top Tier Moving Group on August 29th 2024 for a long distance move not realizing they were a broker I was desperate My uhaul I had reserved for months had issues with equipment the day of pick up so I had to improvise last minute I reached out to Top Tier Moving Group thinking they were a regular moving company I paid them 1 100 and they assigned Star Van Lines as my movers Upon Star Van Lines arrival on August 30th 2024 I paid them 450 I received a bill of lading with the remaining balance of 450 due upon delivery unloading I still have it I ve been having a problem ever since They loaded my stuff and put it in storage for me for 30 days free of charge and been holding my stuff hostage since September 30th 2024 when I reached out requesting delivery It s November 11th 2024 They told me on three different occasions that my stuff was being loaded and would take four to six days to deliver The last time they text me they tacked on an extra 1 500 when my bill of lading T4997238 clearly says my remaining balance due upon delivery is 450 Which means they re price gauging Star Van Lines is now asking 480 as of today Still above the bill of lading instead of giving me a discount for the HUGE inconvenience as a reputable company would And Top Tier Moving Group insist they paid out of pocket 1000 to Star Van Lines on my behalf This only means Top Tier Moving Group gave Star Van Lines the 1 000 out of the 1100 that I paid them Top Tier Moving Group I could have found my own moving company and as if they really helped me Now they re claiming there s nothing they can do Mind you they don t tell you they re a broker and not a moving company until shit hits the fan Which is also misleading I even reached out to the owner of Star Van Lines to no avail He s the one requesting 480 Top Tier moving group makes you think they re helping you when they re really hindering you I have filed complaints with the Better Business Bureau Federal Motor Carrier Services FTC Attorney generals in both States Florida Department of Agriculture and Consumer Services I have also file a police report as well as a small claims lawsuit against both companies This is unacceptable And a clear breach of contract on both parties parts Top Tier Moving Group DOT -4084338 MC -15545381712 S Dixie HwyLake Worth FL 33460Star Van Lines DOT-4176875 ICC MC-1674911721 LEA ISLAND CV APEX NC 27502Hired out of Florida 1304 22nd St Orlando FL 3280
Carlucci
N/A
Absolutely a scam
Absolutely a scam We were told we d have a 13 of a 26 truck Date of moving a penske truck shows up with cardboard taped over the penske name Guy comes in and says its going to cost a additional 10 000 to move you We do it by cube No moving company does this Your deposit is not refundable its absolutely the biggest scam and how they do this is unreal Classic case of bait and switch Do not use them
Louis Burts
N/A
Contrary to other poor reviews
Contrary to other poor reviews I decided to give Top Tier Moving a chance I was completely disappointed They did all the shady things that others described They tried to over charge me on my initial rate When we locked in a rate they reduced the cubic ft And the day before pick up they called to increase my rate by add cubic ft Please don t make my mistake Don t use these guys
Craig Wolf
N/A
I do not recommend using Top Tier Movers
I would not consider or recommend Top Tier Movers services to anyone after the ordeal I experienced with them Their advertising promises a stress-free end-to-end moving service but my experience was far from that claim Top Tier Movers misrepresented the legitimacy of the quote the delivery timeline and the parties responsible for performing the services The agreement was to pay one-third of the negotiated quote upfront another third upon pickup and the final third upon delivery with the understanding that Top Tier Movers would manage execute and support the move from start to finish However they subcontracted the pickup to another company which raised the price by 700 during a phone call just 24 hours before the scheduled pickup without honoring the original quote or conducting a visual inspection of the shipment At this point I had already paid one-third of the cost packaged all items and purchased airline tickets to coordinate accepting the delivery at the destination leaving me with limited options to cancel the service To make matters worse the cross-country transportation and delivery were handled by yet another subcontractor The originally agreed delivery timeline of seven business days was not honored The shipment arrived on the 21st business day barely within the threshold of federal regulations regarding breach of contract penalties Throughout this period Top Tier Movers provided no meaningful customer service or support Instead they redirected my inquiries to voicemail boxes of their subcontractors none of whom ever returned my calls It is clear that Top Tier Movers advertisements of a stress-free experience and let us do it all for you are gross misrepresentations of their business practices Upon reflecting on the experience their business model appears fraudulent I am pursuing a social media and regulatory campaign to warn others and expose these deceptive practices
Ron Hemry
N/A
Top tier Movers is a scam
They give you one estimate and then a week before you re ready to move if anything in your inventory don t match what their original estimate was they will almost double your bid and if you ve already put down a deposit which they demand you lose it Never give a deposit to a moving company I got lucky I lost my deposit hired another company on short notice and still save money In my opinion top tier is a complete scam
Sandi Smith
N/A
Horrible Experience Dishonest Pricing Delayed Delivery
Horrible Experience Dishonest Pricing Delayed DeliveryI had a terrible experience with this moving broker We didn t discover they were only a broker and not the moving company we thought we were hiring until the movers arrived we were never told that On January 16 2025 they initially quoted a price of 1800 only to upcharge by over 1 200 once my belongings were ready to be loaded on the truck in Great Falls MT on January 31 They drastically underestimated the space needed and then charged by cubic footage despite assuring me there would be enough room On top of that they tacked on an extra 350 for additional gas and 200 to repack my items into their own boxes To make matters worse my belongings did not arrive on the promised date of February 1st causing unnecessary stress and inconvenience Numerous calls were made to get an update for delivery IF someone answered the phone they said they would call back with an update but they never did I got someone on the phone Monday February 3rd and was told the belongings were in storage in Great Falls and I could expediate shipment for more money They corrected it to say the belongings were in storage in Missoula After I told said they were holding the belongings hostage and I was exploring options the goods were finally delivered yesterday February 4th Ten minutes before delivery they said the crew would not unload until they had cash or a money order This is the first we were told of this although it is teeny tiny on the contract This company is misleading and unprofessional avoid them at all costs
Maggie Nixon
N/A
NOT a moving company a brokerage
NOT a moving company a brokerage company Total bate and switch Gave me one price but when the movers came wanted to charge me 7400 00 on top of the 3800 00 I had already paid RIDICULOUS
Louis Burts
N/A
This company is a bait and switch scam
This company is a bait and switch scam They gave us a quote for one price took a 2k deposit and doubled the price on day of move They refused to give our money back when we protested They claim to be veteran owned but have no problems scamming a disabled veteran
Mary Georgis
N/A
STOP Fraudulent company
STOP DO NOT THINK TWICE This is a fraudulent broker company Take it from us and elder couple that was lied to contract broken mis-lead on moving commitments and stoled our down payment of 3 000 How can the employees managers sleep at night when their job is to steal from people and have a Conscience They need to be put OUT OF BUSINESS FOREVER and repay all who lost a big chunk of MONEY
