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The majority of customer reviews for Truesportsfan are extremely negative, with numerous complaints about orders never being delivered. Many customers report that items took weeks or months to ship, or never shipped at all, and that customer service did not respond to emails, phone calls, or social media messages. Several reviewers mentioned being promised a response within 24 to 48 hours but never receiving one, leading to frustration and order cancellations. Refund processes were also heavily criticized, with some customers waiting over a month to get their money back, and others never receiving a refund at all. A small number of positive reviews highlight the quality of products such as jerseys, hoodies, hats, and memorabilia, praising their fit, comfort, and authentic appearance. Positive experiences also include fast shipping, with some orders arriving in just a few days, and items being well-packaged. Customers who received their orders expressed high satisfaction with the product selection, especially for college and team-specific gear. However, the positive feedback is vastly overshadowed by the recurring issues of non-delivery, lack of communication, and poor customer service. The overall consensus among dissatisfied reviewers is to avoid ordering from this company, with many calling it a scam or a waste of time. Overall, Truesportsfan appears to offer good products when orders are fulfilled, but suffers from severe logistical and customer service failures that leave most customers unhappy.
Last updated 1 month ago