Trusk Reviews

The absolute worst company

The absolute worst company with the worst drivers in the world was to deliver an Ikea order Rue Saint Martin driver waits and telephones from Rue de Rivoli wrong street uneducated driver then walked out of apartment to wrong street to meet driver and just before I get thete he drives off and programmes that he could not deliver what kind of person does that now cannot get hold of Trusk or Ikea

Terrible

Terrible just terrible Forgot to deliver some pieces and impossible to reach them on the phone

They are just a terrible company and do

They are just a terrible company and do not deliver like they say Stay away from them at all cost

They don t complete the task and charge you for it

Truskers were super late for pickup and delivery They damaged my wardrobe argued that some pieces were too big to pass through the stairway The part clearly would go through the stairway but that the Truskers did not want to carry it up I unmounted everything in 15 minutes so that they can carry the pieces upstairs So I respected the 30 minute tolerance period Trusk announces in their website At the end they refused to carry the 2m long wardrobe pieces upstairs and left them in front of the building I paid for delivery to my apartment saying it was too late I had to take them in the building and figure out a solution at 11 30PM I contacted Trusk s customer service the next day they sent me a photo of myself taken by the Trusker without my permission while unmounting a piece of the wardrobe and accused me of asking the Truskers to help me unmount the wardrobe they did not touch it which is fine btw After 3 hours of conversation they granted me 15 because they were late and 15 because they did not finish the delivery and they charged my card for the rest I asked for a full refund for the horrible experience I had with their service that they did not finish the job they were paid for They refused to give me a postal address to send my complaint I filed a complaint on their website I received no reply

I didn t get my order

I didn t get my order even though marked delivered contacted them the answer is no more battery in the electric truck and still no contact and no delivery one week later

Ikea just hired this service

Ikea just hired this service no good UI and no answer They canceled the delivery 1h before the expected time They made me lose time Never again

DO NOT USE UNDER ANY CONDITION - FRAUD

Absolutely horrible company with terrible customer service I bought a couch with NV gallery and they use trusk for delivery I took the measurements from the package listed on the website and verified it would fit through the door It did and with room to spare The delivery people were extremely rude and disgusting immediately upon arrival The guy listed on the delivery ticket is Habib Boukerouis for reference They immediately made up that it couldn t fit I offered to measure it to prove it but they refused because they knew it could I heard one of the guys tell the other let s skip this delivery there isn t an elevator They refused to be reasoned with even a random guy working in the building stopped to help and told them it would obviously fit They said they would call their boss for approval They obviously never called anyone and told me a few min later that they couldn t deliver it This company is a fraud and stole my money I will report them to my bank as a fraudulent charge Whatever you do DO NOT USE THEM They are corrupt

Terrible company

Terrible company I haven t received my order and they didn t call or send a text to report the delivery or to inform me for delays I had an ikea delivery that was planned by the day and the hour and they did not deliver it at all