Tundra Reviews

Shipping Algorithm Messed up and Terrible Customer Service

Tundra s shipping system is very screwed up and we are losing customers because of it Luckily our loyal customers have called us to let us know what is happening They are getting charged 4x what shipping should be for some reason I think it might be because they shipped for free for the first year and obviously that wasn t a good business model They tried to charge a client 128 to ship something from Denver to Grand Junction When we checked our shipping and what it would cost it was 30 They have a section in their settings that allows you to click if you use pallets and then give a weight when you will use a pallet we use a pallet if an order is over 300lbs They are claiming we send everything even it is just 30 lbs of order on a pallet I took a screen shot of this and sent it to customer service This has been close to a week and still isn t fixed If you are a brand I would skip using Tundra I have sent at least 7 messages at this point They have no phone number for customer service and claim they have no one that customers can talk to in a situation like this I would steer clear of Tundra to sell items

Terrible

I have been using Tundra for 2 years now At first it was great then like a light switch it wasn t While I have had over 1200 orders my sales stopped almost completely 8 months ago The few orders I have received have been from nightmare customers Tundra is very the customer is always right which I understand however due to this my company has lost over 3 000 in the span of 2 months I just had a interaction with customer service today and honestly I m appalled They told me how I should be running my business and that everything I have stated up to this point in the conversation is incorrect because the customer said so I ship by cases of 20 always have always will it saves space I was told by Tundra that I only ship by cases of 12 and that due to this they are charging me for the customers latest order because they didn t receive the product Mind you this happened with the same customer back in November I told them this and in so many words they me I m out of luck

I do not suggest

A site that asks a lot of questions and requests Shop from other wholesalers as it is a disappointment and a waste of time I would never recommend They persistently ask what you will do with the products you buy It s so silly

No goods no money

I ordered goods to resell online approved by the seller Then tundra refused to send me the items saying that it is not allowed to sell them online even though I had approval from the seller It is even written in their Q A that buyers can sell products on their own website Then tundra cancelled the order and kept my money First they offered Tundra credits which I did not need because I did not want to buy anything else from them Then they claimed that my bank account details are not good which is clearly not true I double checked everything and even sent them official forms of my bank account details Now I have no goods neither my money I lost nearly 2K

BUYER BEWARE

I passed my last order on Tundra on August 6th I made a big purchase from one of their sellers Divine Supplies and ended up receiving items that were different from what I ordered not only that one set of items were completely broken and another was missing a piece I tried contacting the seller without a response Contacted Tundra to be told that they do not take care of these issues Their platform is only a marketplace for wholesalers to sell directly to businesses and they do not take care of issues relating to orders but they would try to contact the seller to see if they could get a response We are now September 21st and nothing happened The seller has all my money I was stuck spending extra money to try to salvage what could be good and the rest is a complete lost The fact that this marketplace takes no responsibilities for their sellers and have no means of rectifying issues is a big no for me Better off purchasing from Aliexpress or another platform that offers a service after the purchase

As a seller

As a seller they lured me into paying 450 for a CPC campaign for my business which was a huge waste of money but then they charged me an additional 200 Terrible company

Be aware of your money

Tundra did not approve my purchase twice based on the fact that my company is a marketplace seller Today it is over two months that I am waiting for a refund after several e-mails and attempts to reach the company For me Tundra is a scam

Waste of time Buy wholesale somewhere else

I had an incredibly disappointing experience They have a very backwards way of approving orders I spent tons of time shopping and putting together an order because my account was approved then they started asking for pictures of my pop-up booths because I don t have a website Even after I provided a copy of my reseller certificate they refused to sell to me because I m a start-up It was a huge waste of time Customer service won t reply to me Most of the wholesalers are also good on Faire comI recommend spending your money with the vendors there instead of with Tundra